Lead Care Manager

Lead Care ManagerSalary Range $40.00 - $50.00 Hourly Position Type Full Time Education Level Associate Degree Travel Percentage Up to 50% Category MedicalDescriptionPOSITION SUMMARY: This role will report to the Enhanced Care Management Director and is responsible for clinical care coordination of assigned patient populations. The Lead Care Manager will lead Enhanced Care Management teams by supervising Community Health Workers to create and carry out care plans under the ECM program. Travel and in home patient visits may be required.ESSENTIAL DUTIES AND RESPONSIBILITIES: Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.Providing management oversight of the ECM benefit which provides for a whole person approach to care to address the clinical and non-clinal circumstances of high needIdentifying, developing and implementing program partnerships, care delivery models, and community based health practices in order to successfully achieve ECM's strategic and tactical objectivesProviding leadership and support for successful integration of ECM services through interdepartmental collaboration, integration, and communication across all departmentsConducting meetings with ECM StaffCollaborating with internal stakeholders to ensure that ECM providers are aware of the ECM Unit's core service components and delivery strategiesResearching and identifying ECM best practices and sharing that information with ECM providers and care teamsCollaborating with staff across all departments to ensure that ECM services and benefits are implemented according to contractual requirementsInterviewing and participating in the selection of staff in conjunction with ECM DirectorCollaborating with the ECM Director in developing staff training plans, career pathways and routine individual staff performance reviewsEvaluating employee performance, providing feedback to staff, and coaching and counseling or disciplining staff when performance issues ariseOverseeing or conducting staff training, including the development and maintenance of training materials, in conjunction with the Training and Development teamIdentifying training gaps and opportunities for improved performanceOverseeing staff in multiple office locations and/or telecommute settingsPerforming Assessments and creating care plans for escalated ECM patient casesPerform other duties as assigned.QualificationsThe requirements listed below are representative of the knowledge, skill, and/or ability required for this position.EDUCATION, EXPERIENCE & CERTIFICATIONS Associate degree or higher in social work or relatedValid Register Nurse License or Social Work License1 year of experiences in social services, community health, nursing, behavioral health or case managementValid Driver's License with clean/good driving recordSKILLS & KNOWLEDGE Ability to conduct oneself in a professional mannerAbility to cooperative and collaborate with a team of healthcare professionals to provide non-discriminatory care to underserved patient populationsAbility to use Word, Excel, PowerPoint, and OutlookAbility to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix)Ability to manage multiple tasks in a high volume environment.Ability to prioritize and perform a variety of tasks in a fast paced environment.Ability to take initiative and function with a high level of independence and problem solve.Ability to maintain a good attendance and report to work on timeAbility to effectively communicate (oral and written)Ability to provide good customer/patient servicesAbility to lift 20 poundsAbility to sit, stand, and walk for 7-8 hours per dayAbility to adhere to the health center's policies and procedures include but not limited to safety, employment and medical care services.PHYSICAL DEMANDS AND WORK ENVIRONMENTThe work environment is characteristic of a clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, use hands to handle or feel. The employee is also required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually noisy.The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.