Customer Service Scheduler

About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

About the Role

This role provides support to our operations team and other members of the management team, ensuring they have all the information and resources they need to perform their best. Responsibilities will include answering phone calls, scheduling appointments, interacting with customers and ensuring information is up to date on Google drive and electronic health record (EHR).

What you'll do

• Schedule appointments and send out links for scheduling as assigned
• Attend meetings and take accurate minutes as directed
• Contribute to company reports as well as data entry for various programs
• Interfacing with outside organizations to obtain needed information for scheduling
• Maintain an organized filing system- electronic
• Uploading and organizing documents in electronic health records
• Organizing appointment follow ups via One Drive
• Interaction with clients to support company initiatives
• Communicating with customers via EHR, phone or email
• Sending appointment reminders
• Ensure labs results are posted prior to appointment
• Reschedule no-shows as needed
• Assists VP of Clinical Operations with projects as assigned
• Communication with various members of the law enforcement community in support of company initiatives
• Create and manage appropriate spreadsheets with precision in Google Drive or One Drive
• Responds to emails in a timely manner
• Answer incoming calls for company
• Assists customers as needed

Qualifications

Required

Education & Experience

• Previous experience as an Administrative Assistant/Office manager/scheduler or in a similar position in clinical setting
• Familiarity with communication platforms such as Zoom and Google Meets
• Excellent computer skills and knowledge of Google Suite and Microsoft products ie email, docs, sheets
• Highly organized with excellent time management skills and the ability to prioritize projects
• Familiar with HIPAA standards
• Must have access to high speed internet
• Excellent written and verbal communication skills and a friendly demeanor.

Preferred

• High school diploma/GED required, Associate's degree or administrative training is preferred

TeleMed2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination. As an EEO employer, TeleMed2U does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law or regulation. We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions. All employment decisions are based on merit, business needs, and individual qualifications.