Field Service Engineer

Job Description

Job Description

Field Service Engineer

Duluth, MN

$30-$46 per hour + Comprehensive Benefits Package

The Company

For over 60 years of commitment to saving and improving lives by providing exceptional technology solutions and best-in-class support to healthcare providers. By adopting and practicing core values, we aim to earn the trust of clients, vendors, and employees, making every experience "Never Ordinary."

The company is dedicated to supporting clients with the highest level of service and expertise while maintaining a people-first culture.

The Opportunity – Field Service Engineer

Premier service provider of capital diagnostic imaging equipment. We are seeking a mid-level Field Service Engineer (FE) based in the Minneapolis, MN area. This field-based role is critical to ensuring the reliability of life-saving medical technology through expert installation, maintenance, and repair at customer sites.

Key Responsibilities

· Equipment Management: Effectively and efficiently install diagnostic imaging equipment; assist with or perform preventive maintenance and calibrations per equipment specifications and standards.

· Technical Service: Properly troubleshoot, diagnose, and service multiple products in one or more modalities.

· Customer Relations: Interact directly with healthcare providers to identify issues and needs, maintaining excellent customer relations.

· Subject Matter Support: Answer technical and applications questions for internal and external customers, escalating to appropriate personnel when necessary.

· Operational Excellence: Provide accurate and timely service reports, part orders, part returns, timecards, and expense reports.

· Continuous Improvement: Enhance personal productivity and product knowledge through formal and on-the-job training.

· Collaboration: Maintain frequent contact with management and respond to internal colleagues (Finance, Sales, Service Support) with professional courtesy.

The Candidate

Education:

• Two-year post-secondary degree or certificate in electronic technology or equivalent training.

 

Experience:

• Minimum of three years of relevant work experience.
• Preference for experience in the digital imaging field or a specific modality.
• Experience servicing diagnostic imaging equipment is preferred; CT experience is a plus.

 

Required Skills & Abilities:

• Technical Proficiency: Demonstrated ability in the use of hand and power tools; computer proficiency with Microsoft Office products.
• Problem Solving: Ability to perform specialized technical work with unclear guidelines, requiring judgment where policies and methods are not yet established.
• Communication: Excellent interpersonal, organizational, and communication skills.
• Autonomy: Must be a self-starter able to work independently and within a team environment.
• Logistics: Willingness to travel overnights as needed and remain available for calls during off-hours.

Why Join?

• Exceptional Benefits: Very affordable medical insurance with an employer-paid Health Reimbursement Account (HRA).
• Financial Security: 401(k) Savings Plan with up to 4% company match and company-paid life, disability, and dental insurance.
• Work-Life Balance: Generous PTO, 9.5 company holidays, and 16 hours of paid volunteer time annually.
• Supportive Environment: Access to an Employee Assistance Program and a culture that prioritizes employee empowerment and growth.
• Meaningful Impact: Join a mission-driven organization where your technical expertise directly contributes to saving and improving lives.