On-Site Customer Service Representative - New York, NY

Medical Records Coordinator

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform including benefits navigation, care management, home care resources, health information management, and more Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale.

This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must! Our employees must, at all times, safeguard and protect patients' right to privacy. We are responsible for ensuring that only authorized individuals have access to our patients' medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures. Applicants should also know how to process and manage various types of medical record release requests, ensuring accuracy, compliance, and proper documentation within the EPIC system.

*** This role is fully on-site within a hospital facility in New York, NY!

Site Locations:

• 466 Lexington Ave., 14th Floor
• New York, NY 10017
• 463 7th Ave., 14th Floor
• New York, NY 10018

Essential Functions:

• Assists incoming callers with the process of submitting a request for medical records
• Provide status updates regarding requests
• Route calls internally to different hospital departments as needed
• Responsible for opening and scanning incoming mail
• Other duties as assigned

Qualifications:

• 1 year prior experience in a medical records department or like setting preferred
• Minimum of 6 months prior inbound call center experience required
• Strong technical/computer skills
• General working knowledge of Microsoft Word & Excel
• Great communication skills
• Must be able to multi-task
• Must be able to type 50 wpm
• Must be able to use fax, copier, scanning machine
• Must be willing to learn new equipment and processes quickly
• Must be self-motivated, a team player and have proven customer satisfaction skills
• Understanding of HIPAA privacy laws and compliance standards
• Bilingual, with fluency in both English and Spanish preferred, but not required
• Prior experience with medical records or release of information processes required, along with proficiency in EPIC or a similar EMR system
• Local to New York, NY!

Compensation:

• $20.00 - $24.00/hour

Sharecare and its subsidiaries are equal opportunity employers and e-verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.