IT Support Team Lead: Service Desk Excellence & HIPAA
MediQuant
MediQuant is seeking an IT Support Team Lead to own the frontline experience for employees and clients across MediQuant’s IT systems. You will manage service desk operations, the ITSM platform, and end-user technology, ensuring secure, reliable service and timely incident resolution. The role leads the IT Support Team, sets standards for performance, and partners with the IT Operations Manager on roadmap, staffing, and SLA commitments, while maintaining data security and regulatory compliance. #J-18808-Ljbffr MediQuant
- ...Job Title: IT Support Team Lead Location: New York, NY We are seeking... ...troubleshooting expertise, a service-first mindset, and... ...complex issues. Participate in desk-side support, office moves,... ...Directory, and Apple devices. Excellent troubleshooting,...SuggestedWork at officeRemote work
$135k - $165k
...IT Service Desk Manager Chicago, Illinois, United States... ...Manager is responsible for leading a geographically distributed service desk team— spanning Chicago, New... ...exceptional technical support across hardware,... ...improvement orientation. Excellent verbal and written...SuggestedTemporary workWork at officeFlexible hoursShift work- ID Logistics US is seeking a Manager of Support (Help Desk) to lead the IT service desk, ensuring timely technical support for clients and staff. This... ...We value strong leadership, ITIL expertise, and a commitment to operational excellence. #J-18808-Ljbffr ID Logistics USSuggested
- Children’s Aid in New York City seeks a Manager of IT Support Services to lead the IT Support Services team and oversee third‑party providers, ensuring high-... ...and service delivery metrics, shaping a culture of excellence, collaboration, and innovation in a #J-18808-...Suggested
$75k - $90k
...solutions, with the support of a global service network and distribution... ...world, our dedicated team collaborates closely... .... Job Title Lab IT Deskside Support Team... ...time. Critical Skills Excellent customer service skills... ...applicable Experience as team lead in an IT environment...SuggestedFull timeWork experience placementWork at officeLocal areaRelocation- Mploylab in New York, NY seeks a results-driven Lead, Technology Help Desk to oversee day-to-day IT Help Desk operations and ensure professional, efficient technical support across locations. The ideal candidate will have strong leadership, extensive ServiceNow experience...
- ...SA Hospitality Group IT Support Manager SA Hospitality Group is Italian at heart, the vision... ...multiple projects and issues; have excellent time management and project management skills... ...tools (Remote Desktop / Terminal Services) Flexible and adaptable, able to change...Immediate startRemote workRelocationFlexible hours
- McDermott is seeking a Technology Support Analyst in New York to provide technology customer... ...This position involves troubleshooting, IT operations, and collaboration with local... ...strong understanding of Microsoft Office, and excellent interpersonal skills. Join a firm that...Work at officeLocal area
- NYC Health + Hospitals is seeking a skilled IT Service Desk professional to provide Level 1-3 support across the organization. You will manage incidents, requests, and escalations while ensuring timely resolution and accurate documentation in a large public health system...Shift work
- ...an elite professional services and information technology... ...for 6 months. The IT Support Manager is responsible... ...serves as the technical lead for point-of-sale (POS... ...leading technical teams, projects, or support... ...management processes. Excellent communication, customer...Full timePart timeRelocation
- ...is seeking a Solutions Operations Manager to lead the Tier 1 and Tier 2 technical support teams and oversee daily service desk operations in Cedar Knolls, NJ. This hands-... ...supervisory experience, strong leadership, and excellent English communication. #J-18808-Ljbffr...
- ...commitment to hiring and supporting active‑duty and... ...a Customer Support Lead, you will manage multi‑tier service desk operations for the... ...hands‑on technical team leadership. You... ...Implement and manage IT Service Delivery using... ...abilities. Excellent written, oral, and...Contract workFor contractorsWork at office
$120k - $170k
...Regional IT Support Manager Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than... ...Director of Global IT Service Delivery. The... ...tasks assigned to the team. Further, the Regional... ...local IT staff deliver excellent service and ensure that...Hourly payWork experience placementWork at officeLocal area- ...application process. IT Systems & ERP Support Manager Full Time Regular... ...including day-to-day service and support to all... ...and when appropriate lead IT and infrastructure... ...Duties Backup other IT team members as required.... ...Microsoft Office Suite (Word, Excel, Outlook); Crystal...Full timeWork at officeRemote work
- ...Valstro is seeking a Support Lead, Trading Platforms... ...technology, and client service. You will be responsible... ...is not a traditional IT help desk or desktop support... ...traders, operations teams, technology teams,... ...improvement, and operational excellence. Requirements...Work from homeMonday to FridayFlexible hours
- A leading cybersecurity firm is seeking a Technical Support Manager to oversee remote support operations and manage Azure infrastructure. The role includes leading an IT service team, ensuring incident resolution, and maintaining service quality. Candidates should have...Remote jobFull time
- Responsibilities Provide support in Microsoft Dynamics36... ...with other project team leaders and client business... ...and guidelines. Lead the support team by working... ...Microsoft Project, Excel and PowerPoint. Proven... ...power platform, Unified Service Desk for Microsoft Dynamics...Full time
$85k - $95k
...University Medical Center in Staten Island, NY, seeks a Desktop Support Supervisor to oversee day-to-day desktop support, imaging, patching... ...across all hospital sites. The role requires a Bachelor's in IT/CS and 5+ years in desktop support with at least 2 in supervision...- ...industry leader, access to leading-edge technologies and... ...-class financial services company competes in... ...York Life is seeking an IT Production Support Manager to lead... ...driving operational excellence through automation, observability... ...production support teams, partner with...Local area
- A staffing service company located in New York is seeking a highly experienced individual for Global helpdesk operations. This role includes technical support for company systems and direct assistance to the CEO. The ideal candidate should possess over 12 years of experience...
$66k - $70k
...General Summary The Service Desk Team Lead is responsible for overseeing daily IT support operations, ensuring high‑quality technical assistance across corporate, retail... .../ Azure AD, Microsoft 365 (Outlook, Teams, Excel, PowerPoint) and ITSM platforms (ServiceNow) Excellent...Full timeWork at office$120k - $151k
...ResponsibilitiesPersistent Systems is seeking a Technical Support Lead to join our growing team in support of our Wave Relay product... ..., and workflows that enable an excellent support experience. This is an ideal... ...-functionally with Engineering, IT, Operations, Product Management, and...Temporary workRemote workFlexible hours- NTT DATA in New York is seeking a Senior Managed Services Service Desk Agent to act as escalation point for clients and vendors. You will handle calls, chats, tickets, and mailbox management, applying ITIL-aligned procedures to resolve incidents or service requests. This...
$60k - $70k
...Solutions is a leading provider of innovative... ...security services, with a focus... ...cybersecurity, and IT operations. We... ...a Technical Support Manager to oversee... ...that combines team supervision... ...Manager (Intune) Excellent communication,... ...., NIST, CMMC, HIPAA) Why Join Us Work...Permanent employmentFull timeRemote workMonday to FridayShift work- Flexential is seeking a Supervisory leader for Technical Support to guide a 24/7 IT enterprise support team. You will drive incident responses, monitor... ...outages, ensuring timely, clear updates to stakeholders while maintaining service quality. #J-18808-Ljbffr FlexentialShift work
- Workday seeks an experienced Customer Support Role Excellence professional to join the Customer Experience... ...advocate for our Customer Support team, balancing program requirements with... ...collaborating across teams including Professional Services. The role requires coordinating with...
- ...Coordinator. The role involves performing IT duties inside and outside of the... ...staff and vendors for maintenance, arrange service calls, and track completion. Restore data... .... Provide technical assistance and user support, delivering training on in‑house applications...Work at officeRemote work
$300k - $350k
...Head of Application Support will play a... ...support operations, leading major incident responses... ...operational excellence through automation... ...managing global support teams and a deep... ...operations in financial services, with 3+ years in... ...executive stakeholders in IT and business...- Brown Rudnick LLP in New York seeks a Senior Technology Support Specialist to deliver best-in-class IT support to our firm. You will cover Service Desk, troubleshoot hardware, software, and networking issues, and assist with conference technology. The ideal candidate has...
- VDart is looking for a Lead Support Analyst in New York, NY, to oversee critical scheduling... ...operations. This role involves managing a team responsible for incident management and... ...skills, and knowledge of SQL and Service Desk environments. Opportunities for innovation...
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