Manager - Practice Operations

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Position Summary: The Practice Manager is responsible for the leadership, strategic oversight, and daily management of the daily administrative and clinical operations of an ambulatory oncology clinic with a commitment to providing the highest quality service to patients. his role provides comprehensive operational, administrative, and financial management, overseeing practice workflows, staffing models, clinical coordination, patient access, and resource utilization. The Practice Manager partners closely with Administrative Directors, Medical Directors, Clinical Leadership, Pharmacy, Revenue Cycle, and institutional partners to ensure compliant, efficient, and patient-focused operations aligned with organizational goals. Job Description: Duties/Responsibilities: · Organizes, manages, and coordinates daily operational and administrative processes within the clinic. · Implements and maintains procedures for efficient processing of work, including time-of-service workflows, scheduling, referral management, pre-registration, visit ticket entry, and co-payment collection. · Works as a hands-on operational support leader in clinic areas, assisting with care coordination, patient flow, clinic check-out, and discharge activities. · Ensures availability and appropriate use of clinical and administrative supplies, equipment, and exam/infusion space. · Monitors provider schedules (MD, NP, social work, etc.) to ensure adequate staffing levels and appropriate patient volumes to support timely and safe patient care. · Oversees all patient scheduling, registration, referral management, authorizations, and visit documentation workflows. · Ensures accuracy of patient-related activities, services, and lab test processing. · Provides leadership to support staff and patient access team, and direct supervision to clinical support personnel and administrative teams across the practice. · Holds full responsibility for hiring, onboarding, scheduling, training, performance management, corrective action, and performance evaluations. · Plans, organizes, and oversees work schedules and daily assignments to meet operational needs, ensuring appropriate coverage during absences, breaks, vacations, and high-volume periods. · Identifies training needs; coordinates and implements staff education, competency development, and ongoing skill-building. · Promotes a culture of teamwork, engagement, accountability, and service excellence. · Organizes, manages, and directs all administrative and assigned clinical operational processes across the oncology clinic and IV Therapy areas. · Participates in strategic planning and execution of departmental goals, business plans, service line growth initiatives, staffing strategies, and patient access improvements. · Implements operational systems and standards that support efficient patient flow, safety, quality, documentation accuracy, and regulatory compliance. · Leads process improvement projects (e.g., access optimization, scheduling, call management, workflow redesign) to enhance patient and clinician experience. · Ensures accurate implementation and utilization of practice information systems (EHR, scheduling, managed care tools) and provides operational feedback to enhance system performance. · Oversees oncology financial workflows including prior authorizations, formulary verification, coding accuracy (ICD-10/CPT), denials management, and payer policy compliance. · Collaborates with Revenue Cycle, HIM, and Pharmacy to ensure compliant and efficient billing processes, accurate charge capture, and timely claim submission. · Provides weekly and monthly revenue cycle reporting, including visit ticket status, co-payment collection, charge entry accuracy, and referral completion metrics. · Implements strategies to optimize financial performance while ensuring patient access and care quality. · Supports department in adhering to compliance with all regulatory, accreditation, and institutional standards related to oncology and infusion practices (e.g., CoC, ASCO/ONS standards, safety protocols). · Supports quality initiatives and data monitoring related to outcomes, patient experience, access, and patient safety. · Partners with leadership to maintain accurate documentation, support technology-enabled workflow improvements, and promote fiscal stewardship. · Coordinates and prepares materials, meeting minutes, communication, and reports for committees such as Tumor Boards, Breast Conferences, CoC meetings, and interdisciplinary leadership forums. · Supports planning and execution of Cancer Center events, educational sessions, and program initiatives. · Maintains regular communication with Directors and physician leadership regarding operational issues, progress toward goals, and emerging needs. It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required. Education/Experience Required: · High School diploma or GED required; Associate degree preferred. · 3–5 years related work experience required; 1–3 years experience supporting supervisory or management operations preferred. · Advanced proficiency in Microsoft applications, including Outlook, Word, Excel, PowerPoint, Access, and other web-based tools. Ability to produce complex documents, analyze data, and maintain databases. Registration/Certification: Physical/Environmental Requirements This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 – 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. Pay Range: $62,400.00 USD - $99,840.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.