Patient Service Specialist

Job Summary The Patient Service Specialist is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. In addition, he/she advocates for patients in the resolution of concerns and complaints. Core Accountabilities Organizational Impact: Performs tasks that are typically routine that may impact the team's performance with occasional guidance. Problem Solving / Complexity of work: Utilizes some discretion and research to solve routine problems. Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures that apply to the job. Team Interaction: Provides guidance to entry‑level co‑workers. Core Capabilities Supporting Colleagues – Develops Self and Others: Continuously improves own skills by identifying development opportunities. Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services – Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality – Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Ensuring High Quality – Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively – Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high‑quality work/service. Managing Resources Effectively – Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. Managing Resources Effectively – Makes Data‑Driven Decisions: Uses accurate information and good decision‑making to consistently achieve results on time and without error. Fostering Innovation – Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day‑to‑day operations by offering suggestions to enhance them. Fostering Innovation – Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Fostering Innovation – Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications Experience Level: 2 years Education: High School Diploma or GED Work Experience: Relevant Work Experience #J-18808-Ljbffr Vanderbilt University Medical Center