Office Assistant Wound Care

Job Summary Schedule: Full time Shift: Day (United States of America), Mon-Thurs 8am-5pm, Fri 8am-12pm Location: 50 Hospital Drive, Hendersonville, NC 28792 Responsibilities Facilitates medical record requests accurately and timely. Assists with daily closing procedures. Other duties as assigned. Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately. Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call. Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters. Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate. Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status. Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy. Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely. Education and Experience Requirements High School Grad or Equivalency (Required) 1+ years related experience (Preferred) Physical Requirements Physical Requirements - Pay Range $15.05 - $24.08 Benefits Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Equal Opportunity Employer This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr AdventHealth