Member Services Manager

MTE has a culture focused on exemplifying a group of ideal team players; individuals who are humble, hungry, and people smart. At MTE, we believe teammates who put the needs of others before oneself, seek innovative solutions to problems and challenges, and understand how our words and actions impact our teammates and our members, help MTE achieve our purpose of serving together to make life better for our members.

Above all skills, aptitudes, and job experiences, being an ideal team player is the most vital attribute someone must bring to our organization.

If you are an ideal team player and meet the qualifications outlined in the job description, we welcome your application!

Job Summary

As a key employee, the successful candidate will promote maximum service to the members by:

• Facilitating the delivery of world-class member service through member-facing employees in the member support and energy services teams.
• Striving for consistent implementation of MTE policies and procedures across the organization, while encouraging an atmosphere of continuous improvement in the cooperative’s delivery of service.
• Promoting a culture of the Ideal Team Player qualities and encouraging employees to create world-class member experiences in each interaction
• Overseeing existing and recommending new MTE services in energy efficiency, demand response, and renewable energy programs that meet evolving member needs and align with the cooperative’s mission.

• Encompass the three virtues of the Ideal Team Player (Humble, Hungry & People Smart).
• Four-year degree from an accredited college in a related field is required, with a master’s degree preferred.
• Ten (10) years of related progressive experience required, preferably in an electric cooperative.
• Prior supervisory experience with strong leadership and communication skills desired.
• A demonstrated working knowledge of utility billing systems, collections, member information systems, member relations, contact center technologies, process improvement, change management, and outstanding member service etiquette is required.

Benefits Package

• 401(k) and ROTH 401(k)
• Accrued paid time off for vacation and sick leave
• Twelve paid holidays each year
• Employee pension program
• Medical, dental and vision insurance
• Mental health/well-being programs
• Discounts from companies like United Communications, Verizon and Nissan
• Financial and retirement planning services
• Tuition reimbursement

Classification: Exempt