CHOICES Service Coordinator

Service Coordinator – TennCare CHOICES

Location: Murfreesboro, TN Job Type: Full-Time Salary: $58,000–$62,000 annually

Ideal for experienced Service Coordinators, Home Care Coordinators, Staffing Coordinators, and Operations Coordinators looking to advance their careers.

Join a Team That Makes a Difference Every Day

Charis Hearts is seeking an experienced, organized, and compassionate Service Coordinator to join our growing TennCare CHOICES Division in Murfreesboro.

This is far more than a scheduling position. As a Service Coordinator, you'll oversee daily operations for a caseload of members receiving in-home services, ensuring they receive reliable, high-quality care that allows them to remain safely and independently in their homes.

You'll work closely with caregivers, members, families, recruiters, and Managed Care Organizations (MCOs) to coordinate services, solve challenges, support compliance, and ensure exceptional service delivery.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in building relationships while making a meaningful impact, we'd love to meet you.

Competitive salary of $58,000–$62,000

Monday–Friday office schedule

Paid Time Off and Paid Holidays

Comprehensive benefits package

Supportive leadership team

Professional development and ongoing training

Opportunity for advancement within a growing multi-state organization

A rewarding career helping TennCare members remain safely in their homes

Member & Caregiver Coordination

Coordinate daily caregiver schedules for assigned members.

Ensure members receive uninterrupted, high-quality services.

Resolve call-offs, staffing shortages, and scheduling conflicts.

Communicate with members, caregivers, family representatives, and referral sources.

Conduct client admissions and coordinate new starts of care.

Build positive relationships while providing exceptional customer service.

Operations & Staffing

Recruit, interview, hire, and onboard caregivers.

Partner with recruiting to fill open cases quickly.

Monitor staffing coverage and authorization utilization.

Track hospitalizations, service holds, missed visits, and staffing trends.

Payroll verification through accurate scheduling and visit review.

Maintain accurate client and caregiver records within AxisCare.

Compliance & Quality

Monitor Electronic Visit Verification (EVV) activity and scheduling accuracy.

Review documentation and resolve visit exceptions.

Ensure services are delivered according to authorized hours and care plans.

Maintain documentation that supports state and MCO compliance requirements.

Participate in quality improvement initiatives and operational audits.

We're Looking for Someone Who Has

Two or more years of experience in one or more of the following:

o Service Coordinator

o Home Health Coordinator

o Client Care Coordinator and staff oversight

o Staffing or workforce scheduling for high volume region

o Medicaid waiver or long-term services and supports

Excellent organizational and time management skills.

Strong communication and relationship-building abilities.

Confidence making decisions in a fast-paced environment.

The ability to manage multiple priorities while maintaining exceptional attention to detail.

Proficiency with Microsoft Office, Microsoft Teams, email, and computer systems.

Preferred Experience

Experience with any of the following is a plus:

o TennCare CHOICES

o Electronic Visit Verification (EVV)

o AxisCare

o CareBridge

o Medicaid waiver programs

o Home and Community-Based Services (HCBS)

What Success Looks Like

Successful Service Coordinators are proactive problem-solvers who keep members staffed, support caregivers, communicate effectively, and ensure services are delivered accurately and compassionately. They enjoy working in a fast-moving environment, embrace teamwork, and take ownership of the members and caregivers they support.

Leadership & Growth

This position reports directly to the Operations Director and works alongside an experienced leadership team committed to mentorship, professional development, and operational excellence. As Charis Hearts continues expanding its Medicaid services, outstanding performers will have opportunities for continued career growth.

At Charis Hearts, every schedule you build, every caregiver you support, and every member you help contributes to one important mission: allowing individuals to live safely and independently in the comfort of their own homes.

If you're looking for a career where your work truly matters, we'd love to hear from you.

Apply today and become part of the Charis Hearts team.

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