IT SPECIALIST (SYSADMIN/CUSTSPT)

Job Duties

GS-09: Utilizes an extensive knowledge of sustainment programs/operations and a clear understanding of automated systems to manage projects and programs for systems integration of Combat Service Support (CSS) automation in the Sustainment Automation Support Management Office (SASMO). Administers tactical local area network (LAN) clients, monitors ongoing operation of tactical network systems to ensure hardware and software functions, and meets operational standards. Identifies and resolves complex tactical network related problems occurring within the assigned area of responsibility. Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously. Troubleshoots hardware, software, and LAN/Client operating system problems. Ensures software and vulnerability updates are applied in proper order. Coordinates and communicates with the Department of the Army (DA) and National Guard Bureau (NGB) regarding CSS operations and automated systems support, problem resolution, software upgrades, and change packages. Assists functional users in automated CSS systems management and operation. Serves as a Systems Administrator for all CSS automated logistics information systems and programs and, as a technical expert within the state/territory, is responsible for providing technical and functional guidance for specified automated sustainment systems to operators and supervisors. Provides input to supervisor to ensure SASMO Standard Operating Procedures (SOPs) are current. Receives trouble tickets and reviews priorities on a weekly and/or monthly basis. Troubleshoots, diagnoses, and resolves technical problems identified in trouble tickets and performs initial setup of specified automated system computers to include loading software, configuring modem and network card(s), assigning Internet Protocol (IP) addresses with correct subnet, connectivity to the network, and completing technical inspections. Performs other duties as assigned.

GS-11: Serves as an advisor to the SASMO supervisor and Systems Administrator on all CSS automated sustainment systems. Exercises knowledge and oversight for all matters pertaining to the fielding and operation of automated sustainment systems. Utilizes an extensive knowledge of logistics programs/operations and a clear understanding of automated systems to manage projects and programs for systems integration of CSS automation. Identifies funding requirements to support SASMO operations, justifies and submits budget requirements for State operating budget, and executes funds received. Is the technical expert within the state/territory responsible for providing technical and functional guidance for serviced automated sustainment systems. Serves as project leader/supervisor responsible for developing, assigning, and coordinating duties and projects for systems administrators. Serves as the senior SASMO systems administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting to support customer needs. Reviews SASMO Standard Operating Procedures (SOPs) to ensure they are current (i.e., help desk, repair operations, etc.). Evaluates trouble tickets escalated from the help desk and setting priorities on a weekly and monthly basis. Coordinates automation initiatives with State G6 and G3 elements. Operates as the Quality Control Specialist for the Quality Control Program and Quality Control Plan. Oversees a variety of studies, analyses, and reports regarding the integrity of all automated sustainment systems. Conducts quality inspections, customer feedback, and continuous improvement initiatives associated with the Quality Control Plan. Performs other duties as assigned.