General Manager - Chef‑Driven Donut & Coffee Concept

Job Description

Job Description

General Manager – The Salty Donut
Leader of People. Driver of Culture. Owner of the Four Walls.

The Salty Donut is a chef‑driven, craft donut and coffee shop known for small‑batch flavors, high‑quality ingredients, and unforgettable guest experiences. We’re growing fast — and we’re looking for a dynamic, people‑first General Manager to lead one of our shops and elevate the guest experience every day.

What You’ll Do:

• Lead, coach, and develop a high‑performing FOH & BOH team.
• Deliver exceptional guest experiences with a warm, positive, “+1” service mindset.
• Oversee daily operations including scheduling, labor, inventory, ordering, and store standards.
• Ensure product quality, cleanliness, and consistency across all touchpoints.
• Drive KPIs: P&L, COGS, labor, sales, and customer sentiment.
• Manage catering operations, events, and community activations.
• Recruit, hire, onboard, and train team members who embody The Salty culture.
• Solve problems proactively and maintain a calm, confident leadership presence.
• Maintain a standard 50‑hour work week (five 10‑hour shifts), with the understanding that weekly hours may increase to 55–60 during periods of high business demand, staffing or performance issues, special events, or other operational needs.

What You Bring:

• 4+ years of management experience in hospitality, QSR, café, bakery, or food & beverage.
• Experience leading teams of 10+ per shift.
• Strong understanding of P&L, labor management, scheduling, and operations.
• A guest‑obsessed, people‑focused leadership style.
• Ability to stay composed in high‑volume environments.
• Positive, coachable, humble attitude with a drive to grow.
• ServSafe Manager Certification (or ability to obtain within 90 days).
• Ability to work weekends and holidays.

What We Offer:

• Competitive salary + monthly bonus.
• Health, dental, and vision benefits.
• Matching HSA + 401(k).
• Company‑paid life insurance.
• 6 weeks paid parental leave.
• PTO, Sick Time & Well‑Being Time.
• Employee Assistance Programs.
• Pet insurance.
• 40% off donuts, coffee, merch, and catering.
• Friends & family discount.
• Anniversary program.
• Real growth opportunities in a rapidly expanding brand.

Ready to Lead With Us?
If you’re a hands‑on leader who loves people, food, and creating memorable experiences, we’d love to meet you. Apply today and help us build something special.

An Equal Opportunity Employer

The Company is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

The Company is a drug-free workplace and participates in E-Verify. All offers of employment are contingent upon the completion and passing of the compliance process.