Computer Systems Support Technician

CSSX100 — Certificate Program CIP Code: 11.1006 SOC Code: 15-1232 Day and Evening Programs Total Semester Credit Hours Total Semester Credit Hours 38.0 Instructional Hours Instructional Hours 990 Weeks to Complete —Day Weeks to Complete —Day Approximately 42 weeks (including holidays and scheduled breaks) Weeks to Complete —Evening Weeks to Complete —Evening Approximately 42 weeks (including holidays and scheduled breaks) Program Objective The Computer Systems Support Technician program will provide students with a strong foundation on which to build a successful career in Information Technology. Students will be exposed to the core principles and procedures of networking concepts, office applications, computer hardware and software, and desktop operating systems. They will also be exposed to the unique challenges of the IT business world and become skilled in customer service essentials. This program emphasizes hands-on learning experiences (software and hardware) based on performance based objectives, and incorporates troubleshooting techniques in every course. In addition to the technical training, a critical aspect of a Lincoln education is developing the professional skills that are required by our employers. Students will need to demonstrate skill proficiency through a series of professional development activities and seminars which are integrated into each course. The modules include: Student Success, Financial Literacy, Professional Development, Career Success. Upon completion of this program, students will be trained for entry-level positions in the IT field as Computer and Information Systems Technicians, Software Support Technicians, Systems Administrators, Computer Support Specialists, Help Desk Support Technicians, and other employment in the Information Technology field. Students will be encouraged and eligible to sit for a specific set of industry certifications such as; CompTIA A+, Network+ and CCNA. Students will be required to complete out-of-class assignments in each course, except internship. Foundation Courses Lincoln Tech Lecture Hours 60 Lab / Shop Hours 60 Total Hours 120 Total Credits 5.0 Prerequisites None Course Description This course will provide students with the knowledge of basic computer hardware and operating systems using hands on training to cover skills such as installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and prevention maintenance as well as elements of soft skills and security. Professional development exercises and seminars are also included in this course. Lincoln Tech Lecture Hours 60 Lab / Shop Hours 60 Total Hours 120 Total Credits 5.0 Prerequisites None Course Description This course will provide students with the ability to perform tasks such as installation, building, repairing, configuration, and troubleshooting, optimizing, diagnosing, and preventative maintenance in a context of field service or enterprise environment. Topics will include working within a mobile or corporate environment with a focus on customer service. Professional development exercises and seminars are also included in this course. Lincoln Tech Lecture Hours 60 Lab / Shop Hours 60 Total Hours 120 Total Credits 5.0 Prerequisites CSS110 - PC Operating System Support Course Description This course provides an overall introduction to the basics of networking and provides students the skill set necessary to work in the IT world. Topics include network essentials, networking operations, and troubleshooting network related hardware, including wireless technologies, routers, hubs and switches. This course also teaches networking based on technology, covering networking concepts using the TCP/IP Protocol as compared to the Open System interconnect (OSI) Model. Instruction will follow a “Layer-by-Layer” approach common to computer networking standards. From client services and network services including advanced routing, switching, and security, implementation concepts will be demonstrated on all devices using dedicated routers, switches, and firewalls. This will assist the students to develop the skills necessary to fulfill the job responsibilities of network technicians. Professional development exercises and seminars are also included in this course. Core Courses Lincoln Tech Lecture Hours 60 Lab / Shop Hours 60 Total Hours 120 Total Credits 5.0 Prerequisites CSS120 – Networking Tools and Techniques Course Description This course provides students with the skills required to meet the challenges students will face as a Microsoft Networking Professional. Students will be introduced to the tasks to configure and manage a Windows Server environment. Server tasks introduced include all tasks related to hardware performance, user accounts, file storage and backup, services and resources, computer accounts (Windows, Mac/Linux) and security. Professional development exercises and seminars are also included in this course. Lincoln Tech Lecture Hours 60 Lab / Shop Hours 60 Total Hours 120 Total Credits 5.0 Prerequisites CSS120 – Networking Tools and Techniques Course Description This course will introduce students to Cloud Computing and how to support the unique issues that remote users face. Students will have an understanding of the different types of clouds, the impact and changes of cloud computing on IT Service Management, and Risks and Consequences. Professional development exercises and seminars are also included in this course. Lincoln Tech Lecture Hours 60 Lab / Shop Hours 60 Total Hours 120 Total Credits 5.0 Prerequisites CSS120 – Networking Tools and Techniques Course Description This course will introduce students to network security concepts, strategies, and techniques, and examine theoretical concepts that make the world of security unique. The advancement of network implementation as well as timeless problem solving strategies to security challenges will also be discussed. Professional development exercises and seminars are also included in this course. Lincoln Tech Lecture Hours 60 Lab / Shop Hours 60 Total Hours 120 Total Credits 5.0 Prerequisites CSS120 - Networking Tools and Techniques Course Description This course will introduce students to serving customers and how to support the unique issues that remote users face. Topics such as accessing email via Outlook Web Access and Outlook Anywhere, Virtual Private Networks, protecting data, wireless networks and home offices will be covered. Tools to aid the Network Professional in supporting remote users will be reviewed. Students will also be introduced to basic IT customer service relations such as technical writing, handling the difficult customer, and minimizing stress and avoiding burnout will be discussed. Professional development exercises and seminars are also included in this course. Lincoln Tech Lecture Hours 0 Lab / Shop Hours 0 Internship Hours 150 Total Hours 150 Total Credits 3.0 Prerequisites Successful completion of all courses (CSS100, CSS110, CSS120, CSS130, CSS140, CSS150, and CSS160) required prior to internship. Course Description Students will participate in a 150-hour Internship in order to foster personal and professional development. The Internship will offer students the unique opportunity to apply Information Technology practices and principles learned in a variety of settings under the immediate supervisor or a qualified IT professional. Students will build confidence and master skills as entry-level IT professionals through this exposure to a real-world environment. Notes: Maximum Time Fame (MTF): 57 Semester Credits Course numbers and sequences are listed here for reference only. The actual delivery sequence of courses contained in this program may vary depending on individual campus scheduling. The Internship is a full-time commitment of 150 hours at approximately 30 hours per week for 5 weeks. Internship hours are daytime hours for both day and evening programs. All weeks exclude holidays, course change days and make-up hours for absences during internship. Actual times are set by the internship site. Students are responsible for transportation to and from the intern site, as well as meals. Mode of Delivery: Residential, Blended Learning or Online are the methods we may use to deliver content in each course. The Residential courses are offered on ground at the campus. Blended courses are offered by delivering a fraction of the course in an online format as well as traditional face to face method. Online courses are delivered 100% online. The Blended delivery and online delivery plan will implement distance education activities into each course in the program of study. The use of simulations, case studies, assessments and multimedia will be used to enhance the students understanding of the learning objectives outlined in the course syllabus. The listing of credits is not meant to imply that credits can be transferred into college or other private career school programs. Transfer credits are at the sole discretion of the receiving school. Take the Next Step Complete this simple 3-step form to get started. Click NEXT to go to step 2. #J-18808-Ljbffr