Field Application Engineer

Sagemcom

Dallas, TX

Description du poste

Titre du poste

Field Application Engineer

Contrat

CDI

Description de l'équipe

You'll partner with Sales and Product teams to ensure smooth customer deployments and proofs of concept (PoCs). You'll troubleshoot, document, and resolve issues in the field, and serve as a key interface with vendors and network operators.

Description de la mission

Responsibilities

Install and configure solutions at customer sites; provide on-site/remote technical support during deployments and PoCs.
Diagnose issues (systems, real-time/industrial constraints), collect logs, and create high-quality tickets for Engineering when needed.
Implement fixes or configuration changes; validate and document outcomes.
Produce clear post-intervention reports for customers (scope, actions, root cause, next steps).
Coordinate with modem vendors and telecom carriers to resolve interoperability and connectivity issues.
Support R&D on defect reproduction, triage, and verification of corrective patches.

Profil recherché :

Qualifications

BS/MS in Computer, Electrical, or General Engineering (or equivalent experience).
Background in industrial/embedded or real-time systems.
Understanding of TCP/IP, cellular/Wi-Fi networking, and modem integration.
Excellent written and verbal communication with customers and internal teams.
Fluent English.

Nice to Have

Familiarity with issue trackers (e.g., Jira) and documentation tools.

Sagemcom est une entreprise handi-accueillante.

Ce que vous trouverez chez Sagemcom :

medical benefits
dental
vision
401k

Localisation du poste

Amériques / Caraibe, Etats Unis, Dallas

Apply

Vacancy posted 3 days ago

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