Enterprise Operations Analyst- Third Party Collections Strategy

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Enterprise Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement. An Analyst at this level compiles, analyzes and reports volume, productivity, quality and other statistical data to management.

Primary Responsibilities

• Analyzes and interprets data to identify trends and opportunities for process improvement
• Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing
• Identifies operational problems and recommends solutions
• Collaborates with teams to solve items
• Provides periodic reports to management
• Creates and maintains policies, procedures and training materials to maximize efficiency and customer service
• Works with supervisors and/or managers to ensure that teams comply with the stipulated principles and standards
• Assists with projects led by lines of business management
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in a related field
• Or High School Diploma or GED and four (4) years of related experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to research, analyze data, and derive facts
• Ability to work under pressure and meet deadlines
• Analytical and problem-solving skills
• Excellent organizational skills
• Knowledge of banking operations
• Knowledge of business intelligence (BI) tools
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong written and verbal communication skills

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Additional Job Details:

• Supports all aspects of Collection attorney/agency processes, procedures, completes quality control reviews, Recovery System testing of processes, provides forecasting of product volumes/recovery rates to support maximum dollars recovered.

• Account/Invoice Reconciliation

• Maintains workflow and process flow documentation to ensure it remains current and accurate.

• Monitor and review results and processes to ensure compliance to procedures.

• Supports Judgement calculation documentation and calculations to ensure accuracy.

• Supports vendor SLO for tasks assigned on vendor(s) to ensure proper TPRM management.

• May participate in UAT of system changes.

This role operates on a hybrid schedule, consisting of three onsite workdays and two remote workdays per week.

Proximity to Hoover, AL required.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$48,956.60 USD

Median:

$64,700.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Riverchase Complex North Building

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.