IT Systems Support Specialist at Methodist McKinney Hospital Mckinney, TX

IT Systems Support Specialist job at Methodist McKinney Hospital. Mckinney, TX. Job Details Description Qualifications Associate’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field (or equivalent work experience). Experience in IT support required. Experience in a clinical or hospital setting preferred. Responsibilities Provide Tier 1 and Tier 2 support for clinical and administrative applications. Resolve issues related to network connectivity, printers, servers, and integrated clinical equipment. Troubleshoot and resolve issues related to hardware, software, network connectivity, and integrated clinical equipment for end‑users (e.g., nurses, physicians, administrative staff). Support critical systems such as M365, Epic, Meditech and other clinical. Maintain and troubleshoot IT hardware including Workstations on Wheels (WoWs), badge readers, barcode scanners, and printers. Respond promptly to IT issues in high‑priority areas such as operating rooms and conference rooms. Monitor system performance and conduct routine maintenance on servers, virtual machines, cloud and local storage systems and other SaaS‑based webapps. Assist with software updates, patches, and backups for critical systems. Support onboarding and offboarding and manage user accounts, profiles, and access controls using Active Directory, Microsoft Azure/Entra and other related systems. Ensure organization compliance with HIPAA and healthcare IT security standards. Respond to and assist in resolving IT security incidents. Monitor ticketing system and other access logs and report irregularities. Enforce password policies and other cybersecurity policies and procedures. Educate users on new software features, updates, and downtime procedures. Develop and maintain user guides, technical documentation, and the IT knowledgebase. Collaborate with departments and vendors on system rollouts, upgrades, and hardware relocations and system integration efforts. Support IT projects such as new unit openings and workflow enhancements. Log, track, and resolve tickets through the service desk system. Triage and prioritize issues based on urgency and impact, escalating when necessary. Perform additional tasks as assigned to support IT operations and organizational goals. Knowledge, Skills, Abilities Working knowledge of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS). Familiarity with HIPAA, data privacy, and IT security regulations. Experience with network connectivity and troubleshooting (preferred). Proficiency in Windows OS, office productivity software, and basic networking principles. Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems. Strong troubleshooting skills across hardware, software, and network connectivity. Effective interpersonal and communication skills. Ability to train users, support software rollouts, and manage access controls. Highly organized and consistent in following and creating documentation and procedures. Adaptable and quick to learn in a dynamic clinical setting. Capable of working independently and escalating complex issues appropriately. Skilled in prioritizing and resolving multiple support requests in a fast‑paced environment. Collaborative with cross‑functional teams, vendors, and stakeholders during technology deployments. Committed to delivering courteous, efficient, and professional IT support. Adheres to organizational customer service standards. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Methodist McKinney Hospital