Retail Solutions Specialist Columbia SC and the surrounding areas

Principal Functions & Responsibilities: * Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores * Responsible for organizing and training store managers and clerks on lottery equipment * Act as a liaison between Retail Solutions, lottery, retail and internal customers * Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging) * Complete online surveys with photos and details gathered from store visits * Conduct and review pre-implementation documentation to ensure accuracy during installs * Conduct full-scope innovation/systems demonstrations * Conduct Train-the-Trainer and product information presentations with internal and external customers * Monitor and evaluate training program's effectiveness and provide recommendations for modifications * Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions * Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners * Work with internal teams to ensure the product technology functions as designed * Work with other departments in support of site sales and support goals * Ability to adapt to a fast-paced environment * Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies * Ability to communicate problems with management * Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol * Other functions and responsibilities as assigned