Front Office Specialist

Front Office Specialist

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Essential Functions

• Ensures standardization of collections, end of day process, developing and updating place of services reporting and reconciliation. Educates on policies and procedures related to the front office. Provides analytical support to establish and achieve revenue cycle goals and objectives. Tracks department performance in a variety of areas, including, but not limited to, scheduling, registration, insurance benefit and eligibility verification. Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced. Research registration/authorization denials for trends. Assist with onboarding of new hires, evaluating work performance, auditing work for accuracy, streamlining workflows, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Assist employees with current tools for ease of insurance verification. Train to policies, financial stewardship by being accountable for the financial integrity around development. Maintain a strong working knowledge of the systems used. Work collaboratively with the onsite practice manager/administrator with employee status and audit results by maintaining a team approach. Communicates concerns, problems, and important information in an appropriate and timely manner. Keeps revenue cycle manager up to date with any issues or concern. May interface with patients on various issues to assist with training and resolve patient concerns. Enters non-clinical information accurately into patient electronic medical record (EMR) system.
• Research A/R billing issues assigned, fix errors and process accordingly. Look up payer eligibility using payer websites or call payers to gather needed information for billing. Update all accounts in the system for that patient and promptly re-bill. Initiate appeals to payers following the guidelines outlined for that payer and workflows set forth. Notate accounts and track appeal to resolution. Enter notes with action taken. Monitor denial trends and work with leadership to resolve. Promptly inform management of any problems or changes with system or payers identified during the course of daily work.
• Performs other duties as assigned. This position requires travel and will be primarily based at HonorHealth Medical Group clinics and Urgent Care centers. This position will also be required to report to HonorHealth's corporate Network Support Services Center in North Phoenix.

Education

• High School Diploma or GED Required

Experience

• 3 years work experience in a front office physician or healthcare setting to include one (1) year supervisory, leadership, managerial, or lead work experience. Required

Licenses and Certifications

• Electronic Health Record Certification (EHR) - Certification Must demonstrate proficiency in Electronic Health Record post hire by attending required training and passing proficiency test. Required