Remote Customer Support Representative

To support a 24/7 operation, the full-time Remote Customer Support Representative will manage a high volume of customer interactions, including inbound and outbound calls, emails, and chat communications, while working remotely with a flexible schedule that includes evenings and weekends. Key responsibilities Handle up to 70 inbound and outbound customer interactions daily across multiple communication channels Work independently in a distraction-free home office environment, adhering to assigned schedules Participate in training and mentoring during the initial weeks of employment to ensure effective service delivery Required qualifications Proficient in written communication with strong grammar skills for professional email and chat correspondence Experienced with Microsoft Office and CRM systems, such as Salesforce and Maintenance Connection Possess a reliable internet connection with a minimum speed of 50 Mbps Have a dedicated home office space suitable for two monitors and ergonomic seating Demonstrate professional maturity and the ability to work effectively with minimal supervision