Customer Support Representative (Remote)

Pool Brain

Customer Support Representative (Remote)

Pool Brain is growing fast—and we’re hiring again!

We’re on the hunt for a Customer Support Representative who knows their way around Pool Brain (or similar pool industry software) and loves helping customers succeed. Unicorns may be rare, but we already have a team full of them—and we’re confident there’s another one out there.

If you’ve worked in the pool industry or supported field services software and enjoy solving problems, explaining features clearly, and delivering great customer experiences, we’d love to hear from you.

What You’ll Do

Provide friendly, knowledgeable support to customers via chat messenger, email, and live video conferencing
Troubleshoot software questions and guide users through Pool Brain features
Clearly document issues, solutions, and feedback for internal teams
Identify patterns in customer questions and suggest improvements to help articles or workflows
Collaborate with the support team to deliver a consistent, high-quality experience

What We’re Looking For

Experience using Pool Brain or other pool industry / field service management software
Prior experience in a pool industry role
Strong written communication skills—you can explain complex things simply
Comfortable working independently in a remote environment
Comfortable with technology/software in general
Reliable computer and internet connection
Have experience in customer support, customer success, or technical support
Location: 100% remote (must be based in the U.S.)
Employment Type: Full-time

Why Pool Brain?

Competitive pay
Stock options (we all win together)
Paid vacation
Medical, dental, and vision benefits
Join a supportive, fast‑growing team that values collaboration and growth

How to Apply

Know someone who would be perfect for this role—or think it might be you?

Apply directly through LinkedIn and help us continue to build the best pool service software out there.

Referrals increase your chances of interviewing at Pool Brain by 2x

#J-18808-Ljbffr

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Customer Support Representative (Remote) in United States vacancy

Remote Customer Support Representative
...Remote Customer Support RepresentativeWe are looking for dependable and service-driven individuals to join our team as Remote Customer Support Representative. In this role, you will play a key part in assisting clients with questions, coordinating important details, and...
Remote work
Work from home
Traveling with Michaila
Chicago, IL
5 days ago
Remote Customer Support Representative
...Remote Customer Support RepresentativeWe are currently hiring remote customer support representatives to assist clients with inquiries, scheduling, and booking-related support. This role involves helping customers navigate services, answer questions, and ensure a smooth...
Remote work
Full time
Part time
Currently hiring
Work from home
Flexible hours
Traveling with Michaila
Phoenix, AZ
1 day ago
Customer Support Representative (Fully Remote)
$20k
...Provide hospitality-driven support to restaurant owners and guests across calls, chats, and... ...ownership of complex issues, balancing customer needs with long-term solutions. Maintain... ...Benefits include comprehensive health coverage, remote work, WFH stipend, and unlimited PTO....
Remote work
Local area
Work from home
Owner
United States
3 days ago
Customer Support Representative (Fully Remote)
...Provide exceptional support via chat, email, and calls. Maintain 90%+ customer satisfaction with prompt, empathetic solutions. Collaborate with Engineering and... ...to resolve complex issues. What You Bring: 2+ years remote customer support, advanced English, and intermediate...
Remote work
IDEALS Inc
United States
1 day ago
Customer Support Representative
...Role: Customer Support Representative Contract: 3+ Months Location: MetLife 201 MetLife Way, Cary, NC 27513 (Remote after 8 Weeks onsite training) Schedule: The ability and desire to work during the hours of operation 8:00AM –11:00 PM EST, Monday through Friday...
Remote work
Full time
Contract work
Work at office
Work from home
Home office
Monday to Friday
Flexible hours
Shift work
Afternoon shift
Hays
Cary, NC
4 days ago
Remote Customer Support Representative
...Remote Customer Support RepresentativeOur company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability... ...highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible...
Remote work
Jobs for Humanity
Los Angeles, CA
3 days ago
Remote Customer Support Representative
...knowledgeable travel professionals. We value customer service, professional development,... ...travel and hospitality industry. Our team supports clients with vacation planning, cruises,... ...a positive customer experience. This remote opportunity is suited to individuals who...
Remote work
Curriculo, Inc.
United States
1 day ago
Customer Support Representative Specialist (Fully Remote)
...DMI is seeking a Customer Support Representative Specialist to join the team. This role is critical to delivering reliable and responsive IT support. Duties and Responsibilities: Provide customer-centered IT support as the first point of contact for all user issues. Log...
Remote work
DMI
United States
5 days ago
Remote Customer Support Representative
...As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email. troubleshoot basic issues and provide solutions. document...
Remote work
TradeJobsWorkforce
Santa Ana, CA
2 days ago
Customer Service Support Representative - US Remote
$18 - $21 per hour
...enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep... ...Together, we’re improving health and improving lives. Remote Customer Service Support Representative to join our Maternal Serum Screening team. In this customer...
Remote work
Hourly pay
Temporary work
Casual work
Internship
Work at office
Work from home
Monday to Friday
Flexible hours
Shift work
LabCorp
Raleigh, NC
1 day ago
Customer Support Representative - Remote
Job Title: Customer Support Representative – Remote Contract Type: Full-time About Us: Enviroairsolutions is a leading provider of innovative air quality solutions, dedicated to improving indoor environments for homes and businesses. Our commitment to exceptional customer...
Remote work
Full time
Contract work
Work at office
Flexible hours
Enviroairsolutions
Tucker, GA
1 day ago
Remote Customer Support Representative
$14 per hour
...We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership... ...assisting customers with challenging situations. This is a remote position for those that reside in = AL, GA, ID, IA,...
Remote work
Full time
Work at office
Shift work
Night shift
Five Star Solutions
Frisco, TX
5 days ago
Customer Support Representative (Remote)
...The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This position will be responsible for managing customer contacts via one or more communication...
Remote work
Web Hosting Northwest
Eugene, OR
5 hours ago
YUPRO Placement Seeks Remote Customer Support Representatives
...untapped community of talent Skilled Through Alternative Routes, also referred to as STARs. Job Title: Customer Support Representative Location: Remote This is a contract opportunity. About this position Ready to be the friendly voice customers remember...
Remote work
Contract work
Work at office
Afternoon shift
Sentinel Digest
United States
5 days ago
Customer Support Representative I
...Holtsville, NY V-Soft Consulting is currently hiring for a Customer Support Representative I for our premier client in Holtsville, NY.... ...Windows environment. (Knows what a "C " drive is) Worked remote previously a MUST Works under close supervision to answer...
Remote work
Currently hiring
Local area
V-Soft Consulting Group, Inc.
Holtsville, NY
2 days ago
Tier II Customer Support Representative - 9am -5pm ET - Remote
...few. Our desire to benefit our people, customers, communities, and industry is behind all... ...like to keep the good going®! Customer Support Tier II – Omni Channel Support Specialist... ...detail Willingness and ability to work remotely Preferred Qualifications Experience using...
Remote work
Work at office
Local area
Koozie Group
Doniphan, MO
1 day ago
Customer Support Representative (Remote)
$17 - $19.4 per hour
...Overview Customer Support Representative (Remote) ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We are expanding by increasing the number of...
Remote work
Full time
Monday to Friday
ECP
Salt Lake City, UT
5 hours ago
Tier I Customer Support Representatives (REMOTE)
...a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government customers. This position... ...candidate to be able to obtain a Public Trust. This is a remote position. Benefits include medical, dental, and vision...
Remote work
Work at office
Local area
Flexible hours
Koniag Government Services
New York, NY
3 days ago
Remote Customer Support Representative - Tier 2
...Customer Support Representative - Tier 2 (Remote) Shift: GRAVEYARD SHIFT 10pm-6am Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month...
Remote work
Hourly pay
Work at office
Shift work
Night shift
VS Media
Washington DC
5 days ago
Remote Customer Support Representative
Remote Customer Support Representative OranjeBor Energie BV is a forward-thinking company committed to innovation and inclusivity. We are seeking dedicated individuals to join our dynamic team remotely as Accounts Receivable Reps. This global opportunity is designed to...
Remote job
Freelance
Work from home
Flexible hours
Jobs for Humanity
New York, NY
5 days ago
Customer Support Representative
$28 - $35 per hour
...Customer Support RepresentativeNewark, New Jersey, United States$ 28.00 - 35.00 (US Dollar)About the Job Customer Support RepresentativeCustomer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything.Are you the...
Remote work
Live in
Work from home
X2F
Newark, NJ
4 days ago
Customer Support Representative
$22 - $27 per hour
...Customer Support RepresentativeLos Angeles, California, United States$ 22.00 - 27.00 (US Dollar... ...firm seeking a Customer Service Representative to join our team. The ideal candidate... ...information is essential.Working Conditions:Remote Work: This is a remote position, and...
Remote work
Full time
Work from home
Home office
Sparks Wiz Limited
Los Angeles, CA
4 days ago
Customer Support Representative
...grows vertical market software companies. The Role As a Customer Support Representative, you'll be the first point of contact for veterinary practices... ...coverage 401(k) program Unlimited paid time off Fully remote, work-from-home role The chance to make a real impact on...
Remote work
Temporary work
Work from home
Valsoft Services
New York, NY
4 days ago
Customer Support Representative
...Role: Customer Support Representative Contract: 3+ Months Location: MetLife 201 MetLife Way, Cary, NC 27513 (Remote after 8 Weeks onsite training) Schedule: The ability and desire to work during the hours of operation 8:00AM –11:00 PM EST, Monday through Friday...
Remote work
Contract work
Work at office
Work from home
Home office
Monday to Friday
Flexible hours
Shift work
Afternoon shift
Hays
Cary, NC
5 days ago
Customer Support Representative
$20 per hour
...Customer Support Representative - Bilingual (English and Spanish)Fixed Pay Rate: $20/hr Location: Toledo, Ohio 43659Shift: Full time hours are normally... ...: In Office: Monday, Tuesday, Wednesday, and Thursdays/ Remote: Friday - After trainingCandidates should have the...
Remote work
Full time
Work experience placement
Work from home
Monday to Friday
Flexible hours
LanceSoft
Toledo, OH
3 days ago
Technical Customer Support Representative
$20.5 - $27 per hour
...Description: Position Summary: DTN is seeking a customer-focused, technically curious Technical Customer Support Specialist to provide front-line and advanced... ...~ Unlimited PTO ~ Flexible working hours ~ Remote work model (position dependent) ~ Competitive...
Remote work
Hourly pay
Full time
Work experience placement
Flexible hours
DTN
Remote
3 days ago
Technical Customer Support Representative
$21.15 - $23.08 per hour
...create better content experiences for their customers and employees. Come join our awesome... ...Position Summary The Technical Customer Support Specialist provides timely, professional... ...a year MadCap Software is fully remote, with employees distributed across the...
Remote work
Hourly pay
Temporary work
Currently hiring
Work at office
Work from home
Flexible hours
MadCap Software Inc
Cincinnati, OH
5 days ago
Customer Support Representative (Remote)
$21 - $22.5 per hour
...bonuses What this means: Uncapped earning potential with a proven 40%+ uplift for high performers. Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in...
Remote job
Puffy
Saint Paul, MN
3 days ago
Customer Support Representative
...Customer Support Representative | Remote (United States) | Full-time We are seeking an organized, motivated professional to provide helpful, courteous explanations of products and procedures. The role emphasizes responsive customer assistance, clear communication, and...
Remote work
Full time
A Full Renovation – Project Services
New York, NY
3 days ago
Remote Customer Support Representative
Seeking individuals with customer service and communication skills who are detail-oriented... ...relationships by providing personalized service and support Qualifications Excellent communication... ...in the United States What We Offer 100% remote work environment Flexible full-time or...
Remote job
Full time
Part time
Flexible hours
Destinationswithdunn
Wichita, KS
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Representative (Remote). Be the first to apply!