Community Liasion (Account Manager)

Job ID: 366363Location: AUBURN HILLS, MichiganEmployment type: Full-timeCategory: Behavioral Health, Business Development, Marketing & AdvertisingDetails: HAVENWYCK HOSPITAL; Professional; Remote; Behavioral Health Connections; Fully remote; 40Posted: 2026-08-27Responsibilities HAVENWYCK HOSPITAL (a UHS facility) Havenwyck Hospital is a Joint Commission-accredited and licensed psychiatric hospitals, in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents and adults. It is the ultimate goal of our dedicated staff to build strength, confidence and knowledge within each patient, in hopes that they may continue learning and understanding their needs and practicing self-care for the rest of their lives. For more information, please visit us at Position Summary: The Community Liaison directly serves as the liaison between the facility, the community, and referring agencies. The Community Liaison is directly responsible for creating demand for the facility’s outpatient services through the effective application of ethical marketing principles and sales methods. In collaboration with the Director of Outpatient Services and Outpatient Team, the Community Liaison presents a positive and professional public image of the facility within the community. The Community Liaison is responsible for enhancing the facility’s brand/image, effectively managing their assigned territory and accounts, and works to achieve departmental and facility Outpatient goals. The Community Liaison must be able to demonstrate tact, resourcefulness, patience and dedication in a fast-paced environment. This position will actively support outreach efforts by marketing Havenwyck Hospital to individuals, families, and community partners in Oakland, Genesee and Wayne Counties. Essential Job Duties/Responsibilities: Account Management - Acts as liaison between the facility and referral sources and implements service-oriented action plans responsive to referral source needs, serves as a resource and representative to the community and, conducts facility tours to key stakeholders. Builds and maintains positive and productive relationships with existing referral sources and shows ability to identify additional referral sources. Effectively maximizes field-based time while maintaining a daily average of 8 -10 individual, face-to-face contacts with assigned referral sources concerning facility programs, philosophies of treatment, and clinical outcomes and satisfaction data. Demonstrates skills in identifying and building a strategic sales plan for existing and potential referral sources within assigned territory and target markets; effectively incorporates relevant research findings in identifying contacts. Assesses, develops and implements sales activities, as approved by the Director of Business Development, to achieve maximum market penetration among assigned accounts and to identify potential accounts in targeted market segments. Daily monitors referral inquiries and admissions statistics. Conducts an ongoing analysis to insure appropriateness and effectiveness of weekly sales action plans. As required by Director of Business Development and facility needs, participate in off-hours sales and community activities. Market/Program Knowledge - Develops and maintains comprehensive knowledge of each of the facility’s programs and services, including Inpatient, Residential and Outpatient programs; the assessment process and, transportation services. Develops and maintains a comprehensive knowledge of the facility’s admission criteria and exclusionary criteria as it applies to inpatient, residential and outpatient programs. Develops and maintains an understanding of voluntary and involuntary admissions status and the facility’s procedures regarding processing these admissions. Contributes to the analysis of facility’s competitors within the Michigan, including programs, bed availability, SWOT, go-to-market strategy and, parent company, if applicable. Contributes to the knowledge of the status of UHS-facilities within Michigan including programs, bed availability, SWOT, and go-to-market strategy. Develops and maintains relationships with key leadership and physicians at facility and includes them, as necessary, in sales activities and facility tours. If you would like to learn more about this position before applying, please contact Havenwyck Hospital at View phone number on click.appcast.io. BENEFIT HIGHLIGHTS: Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plan 401(K) with company match and discounted stock plan Career development opportunities within UHS and its 300+ Subsidiaries Free Basic Life Insurance Tuition Reimbursement SoFi Student Loan Refinancing Program Student Loan Repayment Program - for some degrees and criteria What do our current employees value at Havenwyck Hospital and UHS? An environment that puts patient care first. One of the most rewarding aspects of this job is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Supportive and responsive leadership. You are never alone, as you are part of a large network of peer co-workers that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career. There are very robust continuing education options and opportunities for skills diversification and career advancement with UHS. About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit Qualifications Job Requirements: Bachelor's Degree Required, Master's preferred. 3-5 years of related work experience required. 5-8 years of related work experience preferred. Must possess demonstrated business development concepts, sales abilities. Knowledge of and skills in application of marketing and sales principles. Excellent written and oral communication skills. Proficient in data collection analysis and interpretation. Competency in computer usage and Microsoft office suite. Required Travel: 80-90% Local EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Avoid and Report Recruitment Scams We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.