Concierge

Concierge / Receptionist The Concierge / Receptionist provides professional front desk and general office support, serving as the first point of contact for customers, guests, and employees. This role focuses on creating a positive first impression, delivering outstanding customer service, managing incoming calls, coordinating mail and courier services, and supporting facility operations with a strong emphasis on organization, communication, and security badging. Responsibilities Greet customers, guests, and employees in a warm, professional manner to create a positive first impression. Provide visitors and employees with accurate information, clear directions, and timely assistance. Issue and manage security badges for visitors and employees, ensuring proper access control procedures. Answer incoming calls promptly using the company's call-handling protocol and transfer calls to the appropriate departments or individuals. Manage and direct mail and courier deliveries, including coordinating pick-up and delivery and confirming receipt with the appropriate parties. Resolve mail and courier-related issues in a timely and professional manner. Support the Facility Manager and Facility Coordinator with clerical and administrative tasks as needed. Respond to basic client and general inquiries and escalate more complex questions to the appropriate contacts. Maintain a clean, organized, and safe reception and workspace area at all times. Comply with all facility policies, procedures, and standards. Participate in facility programs and initiatives with a commitment to continuous learning and professional growth. Work closely with security teams to support building access, customer service, and safety procedures. Answer incoming calls for the organization, including calls that roll over from the call center, ensuring they are handled efficiently and courteously. Essential Skills At least 1 year of proven work experience in facility or property administration within the commercial real estate industry. High school diploma or equivalent. Strong customer service skills with the ability to build positive relationships with visitors, clients, and colleagues. Excellent organizational skills with the ability to manage multiple tasks and priorities. Strong interpersonal and verbal communication skills. Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, mapping tools, and database software. Working knowledge of audio-visual equipment located in conference rooms. Ability to lift files, open filing cabinets, and bend or stand as necessary to perform daily tasks. Additional Skills & Qualifications Experience in a front desk, concierge, or reception role in a professional environment. Demonstrated ability to deliver high-quality customer service in a fast-paced setting. Comfort working closely with security personnel and following established security protocols. Willingness to participate in ongoing training and development to enhance professional skills. Work Environment This role operates on-site during core business hours of 8:00 a.m. to 5:00 p.m., with occasional shifts from 9:00 a.m. to 6:00 p.m. The position is based in a professional office environment with on-site parking available. The work is heavily focused on customer service and security badging, requiring frequent interaction with visitors, employees, and security staff. The Concierge / Receptionist works closely with security teams and handles calls for the organization, including calls that roll over from a call center to the front desk. The workspace includes standard office equipment, computers with Microsoft Office and related software, and conference rooms equipped with audio-visual technology. The role requires maintaining a neat, organized, and safe front desk and office area, with a professional appearance appropriate for a corporate environment. Job Type & Location This is a Contract to Hire position based out of Redwood City, CA. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Redwood City, CA. Application Deadline This position is anticipated to close on Jul 27, 2026.