Insurance Customer Service Representative

Wagner Insurance Agency

Job Description

Insurance Customer Service Representative Wagner Insurance Agency, Dayton, OH

Kickstart your career with Wagner Insurance Agency in Dayton, OH! Were looking for a motivated, friendly individual to join our team as an Insurance Customer Service Representative.

Youll help clients navigate their insurance needs, answer questions, and provide guidance with a positive, professional attitude. Our team values personal interaction and teamwork, and youll play a key role in building strong, lasting client relationships.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Fun & Friendly Co-workers

Responsibilities

Provide exceptional service by answering customer inquiries, resolving concerns, and processing requests efficiently.
Ensure accurate and up-to-date records of customer policies and handle policy renewals and changes promptly.
Guide clients through the claims process, ensuring they understand the procedure and providing necessary documentation support.
Build and maintain strong, long-term relationships with clients, focusing on customer satisfaction and retention.
Assist customers in identifying their insurance needs and recommend suitable coverage options to ensure comprehensive protection.
Work closely with sales and underwriting teams to ensure consistent service delivery and resolve customer issues collaboratively.

Requirements

Must possess an active Ohio Property & Casualty License or willing to Obtain.
Previous experience in customer service within the insurance industry is advantageous.
Strong verbal and written communication skills are essential.
Ability to handle inquiries and issues with a positive attitude.
A strong commitment to delivering excellent customer service.
Ability to manage and prioritize multiple tasks effectively.
Familiarity with insurance-related software systems is preferable.

Apply

Vacancy posted 8 days ago

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