Senior Specialist - Program & Project Management

Work with business stakeholders and users to understand processes, pain points, and needs for Role Description Requirements and documentation Work with business stakeholders and users to understand processes, pain points, and needs for your assigned area. Translate business needs into clearly scoped, well-documented requirements with measurable outcomes. Author BRDs that capture current-state processes and workflows, the future-state vision, and the changes needed to get there, leaving no ambiguity for engineering or stakeholders. Maintain the roadmap and backlog for your area against priorities set with the CSP product lead. Execution and delivery Partner with DT/CCX engineering counterparts to explain requirements, answer questions during build, and keep delivery on track. Track milestones, dependencies, and status across your initiatives, and keep them current and visible at all times. Surface risks and blockers early, and work with the right teams to resolve them. Build the UAT approach for your area: recruit testers, write detailed test cases, and lead UAT execution end-to-end. Coordinate release communications so CEG users and stakeholders know what is shipping, when, and what it means for them. Measurement and adoption Define and track adoption and usage metrics for the features you deliver. Build adoption instrumentation in partnership with the relevant analytics and platform teams, and report on usage and business impact. Stakeholder management and communication Provide clear, regular status updates to the CSP product lead and stakeholders. Proactively flag risks, tradeoffs, and mitigation options before they become escalations. Build effective working relationships across CEG business stakeholders, DT, and cross-functional partners. Qualifications Required 6+ years in product management, business systems analysis, or enterprise technology delivery. Track record of gathering business requirements and translating them into clear documentation (BRDs, One pagers, or equivalent) for engineering teams. Experience coordinating delivery in close partnership with engineering or DT teams, including tracking milestones, risks, and dependencies. Experience owning UAT: writing test cases and leading test execution. Strong written and verbal communication, with the ability to keep multiple stakeholders aligned. Preferred Experience in a post-sales, customer success, or CS operations environment. Familiarity with ServiceNow's platform, particularly as applied to internal tooling or CS workflows. Experience with customer success platforms, CRM, or internal enablement tools. Experience building adoption or usage dashboards and instrumentation (e.g. with analytics or BI tooling). An eye for usable, intuitive UI/UX, with the ability to spot friction and represent user experience needs in requirements. Other Details Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits And Perks Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. #J-18808-Ljbffr LTM