Human Resources Assistant (Phoenix)

Job Title: Human Resources Assistant

Department: Human Resources

Reports To: HR Manager and HR Director

Location: Phoenix Office

Employment Type: Full Time

Position Summary

The Human Resources Assistant provides administrative and operational support to the HR Manager and HR Director in a fast-paced personal lines insurance environment. This role is responsible for assisting with recruitment, on-boarding, employee records management, benefits administration, compliance tracking, and general HR operations. The ideal candidate is highly organized, detail-oriented, professional, and able to handle confidential information with discretion.

Key Responsibilities

Recruitment & On-boarding Support

• Assist with job postings, resume screening, and interview scheduling
• Coordinate background checks and pre-employment documentation
• Prepare offer letters and on-boarding packets
• Conduct new hire orientation and assist with on-boarding processes
• Maintain applicant tracking records

Employee Records & HR Administration

• Maintain accurate and up-to-date employee files (digital and physical)
• Process employment status changes, including promotions, transfers, and terminations
• Track employee certifications, licenses (including insurance licensing), and continuing education requirements
• Prepare employment verification letters as needed
• Assist in maintaining HRIS data integrity

Benefits & Payroll Support

• Assist employees with benefits enrollment and questions
• Coordinate with benefits providers and payroll team
• Track PTO, leave requests, and attendance records
• Support annual open enrollment process

Compliance & Reporting

• Ensure compliance with federal, state, and local employment laws
• Assist in maintaining required labor law postings
• Support internal audits and regulatory documentation (as required in the insurance industry)
• Prepare HR reports and metrics as requested

Employee Relations & Engagement

• Provide administrative support for employee engagement initiatives
• Assist with performance review documentation
• Help coordinate training sessions and professional development programs
• Maintain confidentiality in handling sensitive employee matters

Qualifications

Education & Experience:

• 1–3 years of administrative experience (insurance industry preferred)
• High School Diploma

Skills & Competencies:

• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and HRIS systems (Paycor a plus)
• Ability to handle confidential information with discretion
• Detail-oriented with strong problem-solving abilities
• Knowledge of employment laws and HR best practices

Preferred Qualifications

• Experience in the insurance industry, particularly personal lines

Work Environment

• Office-based position in a professional insurance setting