Guest Services Representative

Job Location: Coconut Malorie Resort - Ocean City, MD 21842 Position Type: Full Time Salary Range: $16.50 - $18.00 Hourly Company: LaTour Hotels and Resorts, Inc. Current Position: Full‑Time Guest Service Representative About the Role As a Guest Service Representative, you are the warm, welcoming face of our hotel, ensuring each guest feels valued, cared for, and completely at home. From check‑in to check‑out, you provide seamless service that leaves a lasting impression. Key Responsibilities Greet all guests with a smile and professional hospitality. Handle check‑in and check‑out procedures efficiently. Make welcome and departure calls per company standards. Proactively resolve guest concerns or direct them to the right resource. Answer phones, emails, and voicemails promptly and courteously. Complete daily shift checklists and communicate hand‑offs between shifts. Collaborate with housekeeping, kitchen, and maintenance to meet guest needs. Monitor and balance cash drawer; report discrepancies to management. Maintain a tidy, organized, and professional front desk area. Perform concierge and bell services as needed. Qualifications High school diploma or GED required. Customer service experience preferred, but not required. Skills & Qualities Customer‑Focused – put the guest first and go the extra mile. Adaptable & Energetic – handle challenges with enthusiasm. Honest & Ethical – integrity is at the core of your work. Friendly & Professional – approachable, courteous, and respectful. Organized & Detail‑Oriented – keep things running smoothly. LHR's Core Competencies Accountability Adaptability Enthusiasm Interpersonal Savvy Safety Awareness Tolerance Strong Oral Communication Accuracy in Work Bonus: Bilingual – Spanish‑speaking candidates encouraged to apply! Physical Requirements Standing / Walking – Constantly Sitting – Occasionally Reaching, Handling, Fingering – Frequently to Constantly Bending / Squatting / Kneeling – Occasionally Lifting / Carrying up to 50 lbs – Occasionally Pushing / Pulling up to 40 lbs – Occasionally Work Environment Fast‑paced front office environment with frequent interactions and distractions. Must be available for varied shifts, including weekends and holidays. Benefits Competitive pay and benefits package. Medical, dental, and vision insurance. Company‑paid short‑term disability and life insurance. Voluntary benefits and wellness perks. 401(k) retirement plan with company match. Employee Stock Ownership Plan (ESOP) – become an owner! Travel discounts and resort perks. Positive, inclusive work environment where your voice matters. Equal Opportunity Employer (EOE). #J-18808-Ljbffr