Guest Safety Supervisor

Job Description You represent Fairmont Century Plaza with professionalism, confidence, and a strong sense of ownership. As a leader, you set the standard for exceptional service, ensuring every guest interaction reflects the highest level of hospitality and attention to detail. You lead with energy and positivity, inspiring and motivating your team to perform at their best while fostering a collaborative and supportive work environment. You take pride in developing your colleagues, holding them accountable to service standards, and recognizing excellence. Entrusted with oversight of the guest experience, you proactively anticipate needs, resolve challenges with sound judgment, and ensure that every guest encounter exceeds expectations. Responsibilities Consistently offer professional, friendly and engaging service Ensure the overall safety and Guest Safety Supervisor of the hotel guests, Colleagues and hotel premises Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance Ensure that any violations to law or hotel policy are investigated and reported Respond to all emergency situations and provide First Aid and CPR as required Correct and report any fire hazards or health and safety hazards Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations Conduct regular floor patrols, cash counts and crowd control Conduct departmental key control audits and maintain key control records Maintain computer records of all actions in a Daily Activity Report Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Maintain Guest Safety Supervisor Office Standards of conduct Ensure all Guest Safety Department staff are adhering to Fairmont Policy Review reports, conduct daily audits of keys, radios and daily activity logs Ensure all Guest Safety monthly task are completed Assist Security Leadership team on process and SOP suggestions / development Assist with ensuring Officers are performing all assigned tasks as required or requested Benefits GrossHourly Rate: $38.11USD Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH Qualifications Ability to communicate fluently with our guests and colleagues Previous experience in a Guest Safety Supervisor role required, leadership experience preferred Computer literate in Microsoft Windows applications required Certification in CPR First Aid required Must possess a professional presentation Strong interpersonal and problem‑solving abilities Highly responsible & reliable Ability to work well under pressure in a fast‑paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Walking and standing continuously throughout shift Bending, lifting, carrying, twisting intermittently throughout shift Visa Requirements Must provide proof of eligibility to be employed in the United States of America. Equal Opportunity Employer Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D #J-18808-Ljbffr Accor Hotels