Property Manager Assistant

Job Description

Job Description

POSITION OVERVIEW:

Oversees and is accountable for the entire operation of the property. Effectively manage people, activities and resources to accomplish community objectives and exceed expectations of the residents, employees and owners.

DUTIES AND RESPONSIBILITIES:

MLDC Management team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

FINANCIAL

· Assists Director in managing the property’s budget guidelines throughout the year and making sound financial decisions to increase the NOI

· Handle collections & fees. post rents, account deposits & reconciliation, process invoices & payable, and all financial reporting

· Leads rent collection efforts, specifically with delinquent residents

· Assists Director with evictions, utility cut-offs and landlord liens as required on delinquent rents

PERSONNEL/SUPERVISORY

· Serves as back up for Community Director

· Provide leadership to their team by modeling, communicating and protecting MLDC Management Organizational Process and Procedures

· Assists Community Director in appropriate training & development of staff to meet intellectual, emotional needs for each team member

· Regular & predictable attendance with professional appearance and attitude

ADMINSTRATIVE/OFFICE

· Maintain relevant knowledge of application, lease and all applicable Texas property code laws as well as the TAA Redbook and applicable forms

· Review and maintain all resident files

· Handle all billing questions, move-outs, notices, lease cancelations and evictions

· Maintains records on all aspects of management activity on a daily/weekly/monthly basis; Submits required & requested reports before expected

· Handle all resident concerns

· Communicate all challenges affecting the successful operation of the Property to the Director as soon as possible

· Ensure all required city/county/state permits (multifamily license, pool/spa, boiler, etc.) are always current

· Updates PM Software online system daily and manages the input of applicable data into the system daily

· Efficient & timely processing of all forms, reports, and administrative information

MAINTENANCE & SAFETY

· Ensure that the appearance and physical aspects of the property meet MLDC Management established standards by physically walking/inspecting the property daily – vacant units must be walked at least 1x/month for security and utility purposes.

· Schedule & monitor all maintenance activities daily and inspect the maintenance shop monthly with the Lead Maintenance Supervisor

· Report all liability & property incidents to the Manager immediately. Ensure that all occupational injury claims are reported to Zuman immediately and follow instruction of the on the job injury process

· Assist Director in Conducting monthly safety meeting & complete Safety Checklists with Maintenance Supervisor

MARKETING & LEASING

· Welcome & assist Leasing Consultant with phone inquiries & showing the Property to prospective qualified residents

· Approve & sign all rental applications, lease paperwork and addendums

RESIDENT RELATIONS

· Handle resident concerns escalated by On-site team members

· Maintain positive customer service and “can always do” attitude

· Inspects with residents for all move-in/move-outs

· Review all notices to vacate to determine cause and recourse

· Assist Director in facilitating all policies/procedures for resident communications (complaints, calendars, service requests, etc.)

GENERAL

· Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Director

QUALIFICATIONS AND REQUIREMENTS:

This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.

EDUCATION/EXPERIENCE

· High School graduate

· Certified Apartment Manager (CAM) or Accredited Residential Manager (ARM) certification is preferred

· Experience with Managing software on line system preferred

· 1-3 years of related experience & training

SKILLS/APTITUDES/COMPETENCIES

Communication/Language

· Strong written and verbal skills in English & Spanish preferred

· Strong interpersonal &communication skills needed with a customer service focus and attention to detail

· Must be able to set expectations, inspect against the expectations set and then hold others accountable

Financial/Mathematical

· Ability to add, subtract, multiply & divide in all units of measure, using whole numbers, common fractions & decimals. Ability to calculate figures & amounts such as discounts, interest, commissions, proportions & percentages

Technology

· Experience with online systems preferred

· Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer

· Proficiency with a calculator

Reasoning

· HIGH. Requires ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Also needs to be able to define problems, collect pertinent data, establish facts, draw valid conclusions, make appropriate recommendations and initiate the best course of action when necessary

· Must effectively convey ideas, images and goals to a diverse group of personalities

Physical

· Stand and walk or sit alternately depending on specific needs of the day. Estimate 60% spent on feet and 40% sitting at desk

· Have occasional need (33-66% of the time) to perform the following activities:

o Bend/Stoop/Squat

o File, pick up litter

o Climb stairs

o Inspect & show property

o Inspect & show property, open & close doors

o Inspect property, store/retrieve supplies

o Push or Pull

o Reach Above Shoulder

· Have constant need (66-100% of the time) to perform the following activities:

o Reading/Writing/Typing/Speaking Corporate, resident communications

o Grasping/Turning

o Telephone, doorknob use

o Finger Dexterity

o Operating office equipment

· Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

o Over 25 lbs.-Rare need (less than 1% of the time)

o 20-25 lbs-Occasional need (1-33% of the time)

o Less than 20 lbs.-Frequent need (33-66% of the time)

o Under 10 lbs.-Constant need (66-100% of the time)

Vision

· Constant need (66-100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail

· Frequent need (33-66% of the time) to see things clearly beyond arm’s reach (inspecting property,

neighborhood surveys, etc.)

· Must be able to determine colors properly because of decorating, design, paint colors, etc.

Hearing/Speaking

· Constant need (66-100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents

· Ability to read, write & comprehend simple instructions, short correspondence and memos

Driving

· Frequent need (20-40% of the time) to utilize personal transportation to inspect apartment communities, trips to the bank, corporate offices and other site visits

· Must have valid driver’s license and auto insurance

· Must be able to properly operate golf cart

WORK ENVIRONMENT

· 40 hours per week or whatever the Property requirements demand. Must be available on weekends for staffing needs and emergencies

· MLDC Management values a “Can do” attitude to do whatever it takes to get the job done so that we exceed

the expectations of our residents and employees

· Indoors (66-100% of the time); frequently outdoors, all conditions (33-66% of the time)

· Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time.

MLDC Management LLC is a Houston based company , although we are newer to the market as a company we offer 40 plus years of experience in the industry. We simply want to be different. We are currently expecting some new assignments and invite you to apply to see if our company and potential properties might be a good fit.

Company Description

MLDC Management LLC is a Houston based company , although we are newer to the market as a company we offer 40 plus years of experience in the industry. We simply want to be different. We are currently expecting some new assignments and invite you to apply to see if our company and potential properties might be a good fit.