Program Manager, Lead Services - (26-LFDC-806000-014)

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the CEO/General Manager. General Job Title:Program Manager, Lead ServicesJob Code:P0514Supervises Directly:NoNew or Revised:RevisedRegular or At-Will:At-WillDate:4/27/2026Exempt or Non-Exempt:ExemptCompensation Approval Signature: Union/ Non-Union:Non-Union Division Department Name Engineering Water Program and Lead Free DC-Central Administration Salary Schedule: Non-Union Salary RangeCost Center Code: 806000Grade:NU17Essential Position:NoReports To:Senior Manager, LFDC AdministrationEEO Code:ProfessionalsWork FormatHybrid Who We Are & What We Do: At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner. Role Description: The Program Manager, Lead Services coordinates and manages all lead replacement programs within DC Water. The incumbent coordinates activities within the program to optimize use of resources, and manages weekly/monthly reporting to management, Board, DOEE, and public. Attends public meetings/activities and interacts with customers, elected officials, neighborhood events, and other stake holders. Essential Duties & Responsibilities: * Coordinates and manages all aspects of the lead replacement programs within DC Water by providing daily planning, administration, and management for all aspects of the various lead replacement programs within DCW. * Coordinates closely with DC Water Lead Service Line Replacement Teams and Management, Lead Program Steering Committee and their consultants, as well as DOEE, public, and other entities related to the Lead-Free DC effort. * Develops and updates workflows, Operation Manuals, Standard Operating Procedures (SOPs), and other material related to the project. * Analyzes data and provides reports and recommendations for improved workflow efficiencies. Coordinates production of daily/weekly/monthly status reports as necessary. * Develops strategies to meet process objectives and collaborates with staff to implement policy and procedural changes. * Performs routine technical and administrative functions including attending DC Water and/or departmental policy meetings and prepares status reports for Authority management, as well as presents to DC Water Management and Board. * Prepares budget justifications for specific areas of responsibility. Prepares and monitors program budget and expenses. * Identifies type and scope of work and develops work specifications, interfaces with vendors, contractors and consultants to direct, coordinate, inspect and accept work; identifies and resolves problems associated with contract work; recommends modifications to contract scope of work and/or enforcement of contract language. * Performs other related duties and projects as assigned at the discretion of the immediate supervisor. Supervisory Responsibilities: N/A Key Working Relationships: Considerable interaction with employees at all levels of the Authority, and with officials and employees of other governmental and non-governmental agencies. Skills & Qualifications: The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided. Required Skills & Qualifications Required Experience: Five (5) years of progressive experience in directing projects, interacting with staff and public, and reporting data to management. Minimum Education Requirements:Bachelor's degree in Public Health, Environmental Science, Engineering, Construction, Business, or related field from an accredited college or university or a high school diploma or General Educational Development (GED) certificate and nine (9) years of progressive experience in directing projects, interacting with staff and public, and reporting data to management.Required Skills: Project managementWorking knowledge of managing and developing environmental programsEffective delegation of work and project performance managementAnalytical, planning, and organizational skillsInter-agency liaison and customer outreach skillsConflict resolutionVerbal and written communication skillsProficient in use and knowledge of applicable software programs (e.g., Excel, scheduling software, GIS, work order managing software, Word, email, etc.).Required Licenses & Certifications: N/APhysical Requirements: Subject to indoor and/or outdoor environmental conditions that include exposure to extreme cold and/or extreme hot temperatures. Subject to atmospheric conditions that affect the respiratory system or skin such as fumes, odors, dust, mist, gases or poor ventilation, or exposure to oils or other chemicals on construction sites and at plant locations. Extensive keyboarding for data and reports. Attend late evening and weekend meetings with homeowners, neighborhood events, and other events related to the Program. Preferred Skills & Qualifications Preferred Experience:Experience associated with the removal of lead service linesExperience and/or certification in public outreachPreferred Education Requirements:N/APreferred Skills:N/A *The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. Your Experience at DC Water: At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital. * Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community. * Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and well-being. * Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions. * Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email View email address on click.appcast.io [View email address on click.appcast.io].