Assistant Director of Graduate Recruiting for Online Programs

Position Title Assistant Director of Graduate Recruiting for Online Programs Position Type Regular Hiring Range $70,600 - $84,700 annual; Compensation will be based on education, experience, skills relevant to the role and internal equity Pay Frequency Annual

A. POSITION PURPOSE

The Assistant Director will report to the Director of Graduate Recruiting for Santa Clara Online. This position is responsible for recruiting at the top level of the funnel for Santa Clara Online. The Assistant Director of Graduate Recruiting for Online Programs works to identify leads and recruit prospective applicants to grow enrollment for the online graduate programs. This individual will also be managing day-to-day admissions processing and communications to support applicants and admitted students while maintaining a high level of customer service. A typical work day consists of nurturing leads (via emails, phone calls, text messages, information sessions, and/or one-on-one advising sessions) as well as communicating with applicants throughout the entire admissions cycle regarding application completeness and status.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

Recruitment (50%) Enrollment Management (20%) Marketing Analysis (10%) Customer Service (5%) Technology (10%) Other Duties as Assigned (5%)

SPECIFIC DUTIES AND RESPONSIBILITIES

Outreach and Recruitment Efforts Proactively develops and assesses recruitment tactics by evaluating maximum effectiveness and efficiencies Serve as the primary contact for prospective students and applicants by creating a positive applicant experience and guiding them through the admissions process Establish prospect pools to ensure targets for quality and quantity are met or exceeded Increase Santa Clara Online's visibility through outreach programs, graduate school fairs, training seminars and presentations for recruitment of students from targeted communities Track and monitor student movement through the online application process and guide them to meet specific deadlines Collaborate with other admissions departments on campus to streamline and understand processes Execute the day-to-day recruitment activities including but not limited to outreach and recruitment, prospect and lead generation Represent Santa Clara Online at events on and off campus for prospective students, virtual events, undergraduate institutions, agency and district partners Maintain current and thorough knowledge of the university and the various online degree programs Be knowledgeable and answer questions regarding graduate online programs, degree requirements and application process Enrollment Management Develop a deep understanding of our recruiting funnel for all online programs Utilize data to drive growth in the prospect pool with an eye towards increasing the pool of qualified applicants Assist Director of Graduate Recruitment in analyzing and interpreting data for the online programs to support the overall enrollment activities Oversee effective recruiting events for online graduate programs and work in tandem with the various colleges and schools Marketing (as it pertains to recruitment) Maintain and implement ongoing marketing campaigns in Slate Identify new opportunities and platforms to increase visibility and promote our online programs Engage current students and alumni to assist with promotion of programs and solicit volunteers to assist with recruitment opportunities (e.g., social media and online events) Technology Utilizes a variety of admissions/application systems: SLATE, Workday, Zoom, Google platform, and other CRM/admissions tools Other Duties as Assigned We may assign additional duties as necessary.

C. PROVIDES WORK DIRECTION TO

1-2 student employees

D. RECEIVES WORK DIRECTION FROM

Director of Graduate Recruitment

E. QUALIFICATIONS

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment. 1. Education and Experience Bachelor's Degree Required, Master's degree preferred Minimum 3-5 years of relevant work experience preferred, preferably in higher education administration Experience in university admissions, preferably graduate level admissions, or sales 2. Knowledge Expertise in admissions and/or graduate school recruiting preferred Knowledge of graduate programs in various disciplines Understanding of higher education marketing Working knowledge of enrollment CRM, student information systems and other technology solutions in student marketing and recruitment Comfortability with online technology platforms Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community and diversity 3. Skills Oral and written communication skills including experience in speaking to groups of various sizes and of varying cultures Organizational skills including time management, multitasking and project completion Commitment to customer service, both internal and external to the department Innovation and creativity in thinking and problem solving 4. Abilities Exceptional administrative skills Ability to manage complex processes and procedures with attention to detail and accuracy Demonstrated ability to independently carry out tasks of varying complexity Ability to exercise sound and appropriate judgment in a challenging work environment Demonstrated ability to cultivate collaborative interpersonal relationships with internal and external constituencies Ability to maintain a high level of confidentiality Must be flexible and able to adapt to changing situations as well as ability to operate as an integral part of the Santa Clara Online team

F. PHYSICAL DEMANDS

Considerable time is spent at a desk using a computer terminal May be required to travel to other buildings on the campus May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations Some evening and weekend work will be required May be required to travel to outside clients, customers, vendors or suppliers

G. WORK ENVIRONMENT

Typical office environment Mostly an indoor office environment with windows Office with frequent interruptions Santa Clara Online has a hybrid work schedule with flexible remote work scheduling. Regular in-person days in office will be required Telecommute Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states. EEO Statement Equal Opportunity/Notice of Nondiscrimination Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at Clery Notice of Availability Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website at To request a paper copy please call Campus Safety at View phone number on click.appcast.io. The report includes the type of crime, venue, and number of occurrences. Americans with Disabilities Act Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at View email address on click.appcast.io or by phone at View phone number on click.appcast.io. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact View email address on click.appcast.io. #J-18808-Ljbffr Santa Clara University