Assistant Director of Records, Traditional Undergraduate Programs

Assistant Director of Records, Traditional Undergraduate Programs

Posting Number: R0004388
Location: Point Loma Campus - San Diego, CA

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of Gods kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:
Point Loma Nazarene University is seeking a collaborative and detail-oriented Assistant Director of Records to support the daily operations of the Office of Records for Traditional Undergraduate Programs. Working closely with the Director of Records, this role provides operational leadership, supervises the Academic Records Specialist team, and helps ensure the accuracy, integrity, and efficiency of student academic records and registrar services.

This position plays an important role in supporting students, faculty, and staff by overseeing key Records processes, improving operational workflows, and maintaining compliance with university policies and academic regulations. The ideal candidate enjoys leading teams, solving complex problems, and delivering exceptional service while contributing to a culture of collaboration, continuous improvement, and student success.

Salary:
Pay range $26.00 - $28.50
Actual salary offered is determined by the candidates experience, education, skills, and other factors, including internal equity and university funding resources.

Job Status:
Full time

Job Description:

What Were Looking For
Passion for supporting student success through accurate, responsive, and student-centered records services

Strong leadership skills with experience supervising and developing professional staff

Excellent organizational skills with the ability to manage multiple priorities and deadlines

Exceptional attention to detail and commitment to data integrity

Ability to interpret and apply academic policies while exercising sound judgment

Strong interpersonal and communication skills with the ability to build collaborative relationships across campus

Experience improving operational processes and supporting continuous improvement initiatives

Ability to analyze complex situations and develop effective solutions

Experience working with student information systems and academic records management

Ability to maintain confidentiality and exercise discretion when handling sensitive student information

Knowledge and experience working with a diverse population is preferred

What Youll Be Doing

Records Operations & Team Leadership
Provide day-to-day operational leadership for Traditional Undergraduate Records functions

Supervise Academic Records Specialists, providing coaching, support, workload management, and performance feedback

Supervise student employees supporting Records operations

Assign, prioritize, and monitor departmental workflows to ensure timely, accurate service delivery

Serve as the primary escalation point for student, faculty, and staff questions, resolving issues and coordinating more complex cases as needed

Student Records Administration
Support processing of student registration, cancellation, withdrawal, and leave of absence requests

Oversee degree posting and degree conferral processes to ensure accuracy and compliance with academic requirements

Coordinate graduation application processing, graduation clearance activities, and permission-to-graduate workflows

Oversee grade change processing and ensure appropriate documentation and adherence to academic policies

Support maintenance of the Academic Progress (degree audit) system for Traditional Undergraduate programs

Coordinate petitions and pre-approval processes, ensuring timely review, documentation, and communication

Faculty & Campus Support
Serve as a primary point of contact for campus partners regarding day-to-day Records operations

Provide training and support to faculty and staff regarding grading, registration, and Registrar Office procedures

Support commencement planning and execution for Traditional Undergraduate students

Maintain Traditional Undergraduate Registrar web content and related communications

Collaborate with Records leadership to develop, improve, and document departmental policies, procedures, and operational practices

Continuous Improvement
Identify opportunities to improve workflows, service delivery, and operational efficiency

Partner with Records leadership to support strategic initiatives and ongoing process improvements

Perform additional duties and projects as assigned

Qualifications

Required Qualifications
Bachelors degree

Experience with Workday Student or comparable student information systems

Strong understanding of academic records processes and student information management

Proficiency with Google Workspace, Microsoft Word, Excel, and database systems

Strong written and verbal communication skills

Excellent organizational skills and ability to manage competing priorities

Ability to work independently while collaborating effectively within a team

Strong problem-solving skills and attention to detail

Ability to maintain strict confidentiality and exercise sound judgment

Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNUs Community Life Covenant .

The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Preferred Qualifications
Progressive leadership experience within a college or university registrars office

Experience supervising professional staff or student employees

Experience supporting degree audit systems and academic progress evaluation

Knowledge of registrar operations, academic policies, and student lifecycle processes

Experience with process improvement, documentation, and operational workflow management

Physical Requirements
Work is primarily sedentary and may require sitting for extended periods of time

Use of computer equipment including keyboard, mouse, and monitor

Ability to read documents, email, reports, and other correspondence on paper and computer monitor

Ability to communicate effectively with others in person and by phone

Ability to stand, stoop, push, pull, and lift up to 20 pounds throughout the day

At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing Gods love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.

Apply online at

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