Report Developer, ServiceNow
Samprasoft
Job Title Responsibilities
- Collects data to support assessment of IT service performance and ROI (Return On Investment). Supports collaboration with operations and other business functions to ensure successful and ITIL-compliant practices and processes.
- Evaluates, develops, and deploys new departmental processes. Identifies potential enhancements to existing processes.
- Supports effective communication with all service providers and stakeholders.
- Reviews documentation, technical processes and specifications to determine the intended functionality of ITIL initiatives.
- Utilizes available service platforms to support all process management, reporting and governance activities. Supports team in preparing for and participating in control reviews and internal/external audit engagements.
- Participates in special projects and performs other duties as assigned.
Vacancy posted 4 days ago
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