Sales Operations Coordinator

Sales Operations Coordinator

The Sales Operations Coordinator is a proactive and meaningful role in executing operational strategies related to media and event sales processes. You will actively contribute to our knowledge and use of the CRM platform, and serve as a solid understudy to all things that the Sales Operations Manager role entails. You will also lead the renewal process for our mid-size trade show.

Duties & Responsibilities:

• Coordinates with Account Managers to assure proper sales contract construction and appropriate use of pipeline tools.
• Exercises some administration privileges in Salesforce (reassignment of accounts, merging records, approving sales contracts, etc.)
• Assigns incoming leads to Account Managers as appropriate based on territory assignments.
• Assures accurate systems reporting of revenue by brand, product and by Account Manager
• Works with other departments (Accounting, Marketing, Marketing Services, etc.) on any sales-related needs and requests.
• Manages ad hoc projects as needed such as: wait list for sold-out shows, FROR and hold tracking for sponsorships and media.
• Holds weekly one-to-one meetings with Sales Operations Manager to communicate progress and identify ongoing needs. Attends and actively participates in weekly sales meetings.
• Perform any other duties commensurate with the grade and level of responsibility.

Major Projects:

• Plays a significant but supporting role in exhibitor rebook projects, to include pulling customer points, arranging the priority placement customer schedule, confirming contract and CRM readiness for future events, works with marketing around all exhibitor communication about the renewal process and manages the operation of the on-site sales office including workforce training.

Qualifications:

• Strong attention to detail and proactive behavior and attitude
• Happy disposition, with ability to communicate honestly and with respect. Ability to select the appropriate form of communication for a given situation.
• Seek to understand mentality with a competitive spirit.
• Speaks and writes clearly and fluently in English to both individuals and groups
• Computer literate and experienced in the use of Microsoft Office Suite, including Word, PowerPoint, and Excel
• Familiarity with CRM systems, preferably Salesforce
• Excellent verbal and written communications skills
• Be self-directed; identify and manage multiple priorities.
• Able to travel for multi-day, overnight stays several times per year.
• Understanding of B2B media and/or tradeshow sales
• Experience working with sales professionals
• Customer service experience

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $50K- $60K, based on experience.