Manager, Program Optimization

Position Purpose Manage Services operations processes for Services Online Merchandising and manage projects focusing on sales enablement that support the needs of the business. This role will partner cross-functionally to support analytical needs to the organization, measure performance, execute sales enablement processes, and identify opportunities to grow sales online. Key Responsibilities 20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements. 15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans. 10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. 10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise. 10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot. 10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations. 10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility. 10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes. 5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement. Direct Manager / Direct Reports This Position typically reports to Senior Manager Ops Process. This role has 1 direct report. Travel Requirements Typically requires overnight travel 5% to 20% of the time. Physical Requirements Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications Must be 18 years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications Novice SQL/GBQ skills Certified Project Management Professional (PMP) Prior experience in a consulting and/or project management role within a corporate environment preferred Strong analytical stills and business acumen Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles 3 years of sales or process management in related area Minimum Education The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education No additional education Minimum Years of Experience 5 Preferred Years of Experience No additional years of experience Minimum Leadership Experience No previous leadership experience Preferred Leadership Experience 1+ year of previous leadership experience Certifications Certified Project Management Professional (PMP) Competencies Action Oriented Manages Ambiguity Communicates Effectively Strategic Mindset Strong business, functional and/or store knowledge for their area of responsibility Strong operations, retail and/or field experience required Ability to partner/communicate well with the field/stores High sense of urgency in responding to field needs Strong big picture; strategic thinking skills Strong quantitative skills such as statistics and data analysis #J-18808-Ljbffr The Home Depot