HVAC Service Manager

Albuquerque, NM $70k to $105k base + bonus opportunity Join the team at Wagner Mechanical, Albuquerque’s most trusted home services provider, with over 90 years of excellence in HVAC, plumbing, and electrical services. We’re looking for a driven and experienced HVAC Service Manager to lead and support our growing team of service technicians. This is a key leadership role for someone passionate about building strong teams, delivering world-class customer service, and driving operational success. Why Join Wagner Mechanical? Competitive Pay: $70k to $105k base + plus performance-based bonuses Established Reputation: Be part of a legacy brand that’s known for doing the right thing—for customers and employees alike Leadership Impact: Help shape the future of our service team with your vision and experience 401(k) with company match Paid Sick Leave + Paid Time Off + Holidays Company-paid Life and Disability Insurance Optional supplemental benefits (critical illness, hospital indemnity, pet insurance) Company-provided laptop and phone What You’ll Do: As the HVAC Service Manager, you’ll lead, coach, and inspire a team of technicians to deliver high-quality service while meeting revenue and performance goals. Lead & Coach: Mentor and develop service technicians with tailored training and ongoing support Drive Results: Track and manage KPIs including revenue, customer satisfaction, and service efficiency Operational Oversight: Work closely with dispatch to optimize technician routes, coverage, and productivity Recruit & Retain Talent: Hire and develop top-performing technicians and foster a positive team culture Customer Resolution: Handle escalations professionally to ensure customer satisfaction Field Engagement: Conduct routine job site visits to support field staff, deliver coaching, and ensure quality Collaborate Cross-Functionally: Work with branch and leadership teams to execute strategic initiatives Leverage Technology: Support technician adoption of tools like ServiceTitan to streamline operations What Makes You a Strong Fit: Leadership Skills: Proven ability to lead, motivate, and build a high-performing service team Strong communication and problem-solving abilities with a customer-first approach Technical & Business Acumen: Understanding of HVAC systems and ability to support a technical team Analytical mindset with a focus on operational efficiency and team performance Qualifications: 3+ years of experience in a management or sales role in the home service industry (HVAC preferred) Proficiency in Microsoft Office and comfort with service software (ServiceTitan experience a plus) Ready to Lead with Purpose? If you're a dynamic leader ready to make a real impact in a growing company, apply today and join a team that values people, performance, and professionalism. Wagner Mechanical is an Equal Opportunity Employer. #J-18808-Ljbffr