HVAC Service Manager

Job Description

Job Description

Service Manager – HVAC Division
Wagner Mechanical

Compensation: $80,000–$110,000
Classification: Salaried Exempt | Full-Time

Join Our Winning Team!

About Wagner Mechanical
Serving Albuquerque since 1928, Wagner Mechanical has built a reputation as the city’s most trusted home services provider. For over 90 years, we’ve delivered dependable HVAC, plumbing, and electrical solutions with a simple commitment: provide exceptional service while treating our employees and customers like family.

Why Join Our Team?

• Competitive Pay
• Weekly Paycheck
• Performance Bonus Opportunities
• Company-Provided Tools
• Company-Provided Vehicle & Fuel Card
• Free Uniforms
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Company Paid Life Insurance
• Paid Time Off (PTO) + Paid Holidays
• Employee Assistance Program

What You’ll Do: 

• Revenue Growth: Driving team performance to meet daily, weekly, and monthly sales goals.
• Team Leadership: Hiring, training, and coaching technicians to maximize performance and customer satisfaction.
• Daily Operations: Managing schedules, inspecting vehicles and uniforms, and resolving employee or customer concerns promptly.
• Customer Service Excellence: Responding to customer complaints professionally to build strong, lasting relationships.
• Process Optimization: Evaluating and enhancing service methods to increase efficiency and productivity.
• Participate in ongoing training to advance your skills and certifications. 
• Direct and monitor service tasks, ensuringobjectivesand sales goals are met.
• Manage administrative tasks like invoicing, new orders, and inventory tracking.
• Audittechnicianwork and customer service tomaintainthe highest standards.
• Resolve recurring issues and develop solutions to improve operations.
• Train new employees in company procedures and safety standards.
• Stay updated on industry regulations, tools, and techniques to ensure compliance and innovation.
• Perform other duties as assigned. 

What We Are Looking For: 

• Valid driver’s licensea MUST. 
• High school diploma or equivalent. 
• Leadership Skills: Ability to motivate and drive a team to achieve revenue, efficiency, and customer service goals.
• Problem-Solving: Strong ability to analyze complex situations and develop effective solutions.
• Tech-Savvy: Familiarity with Service Titan and Nexstar preferred, andproficiencyin Microsoft Office.
• Comfortable working in attics, crawl spaces, and tight environments. 
• Excellent communication, problem-solving, and customer service skills. 
• Professional appearance, positive attitude, and team-oriented mindset. 
• Ability to lift up to 50lbs, climb ladders, work in attics, crawl spaces, and other residential environments. 
• Experience using ServiceTitan or similar software a PLUS 
• 5 plus years of relevant trade experience.
• Plumbing experience is a strong plus and highly valued for this role.

You’ll Be a Great Fit If You…
Inspire teams and elevate standards in safety, quality, and customer service.
Use data and KPIs to drive decisions and continuous improvement.
Thrive in a fast-paced, growth-oriented environment and lead with urgency and integrity.

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, MVR review, and drug screening. These are conducted in compliance with applicable laws and regulations.

Disclaimer

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE