Plumbing Service Manager

Job Description

Job Description

Service Manager – Plumbing Division
Wagner Mechanical

Compensation: $80,000–$110,000
Classification: Salaried Exempt | Full-Time

Join Our Winning Team!

About Wagner Mechanical
Serving Albuquerque since 1928, Wagner Mechanical has built a reputation as the city’s most trusted home services provider. For over 90 years, we’ve delivered dependable HVAC, plumbing, and electrical solutions with a simple commitment: provide exceptional service while treating our employees and customers like family.

Why You’ll Love Working Here
Lead at Scale: Oversee a multi-million-dollar service operation supported by top-tier technicians and leadership.
Impact & Autonomy: Own full P&L performance, drive KPIs, and lead strategic growth initiatives.
Customer-First Culture: Deliver same-day service with excellence, integrity, and care.
Career Growth: Access leadership development, advancement opportunities, and cross-brand collaboration.
Comprehensive Benefits: Medical, dental, vision, 401(k) with match, PTO, paid holidays, company-paid life insurance, disability, and EAP.

What You’ll Do
Develop and execute annual and quarterly business plans aligned with revenue, margin, and EBITDA goals.
Drive growth through capacity planning, pricing strategy, service expansion, and market development.
Lead budgeting, forecasting, and KPI tracking; adjust strategies using data-driven insights.
Recruit, mentor, and develop service managers, field supervisors, and technicians to build a high-performance culture.
Partner with leadership on onboarding, safety/OSHA compliance, and technical training programs.
Ensure an exceptional customer experience, including scheduling speed, conversion rates, and reduced callbacks.
Strengthen vendor partnerships and optimize inventory to improve first-visit completion rates.
Collaborate cross-functionally with Marketing, Recruiting, and Finance to achieve growth targets.

What You Bring
Required: 5+ years of leadership experience in residential plumbing service (field and operations).
Proven success managing P&L, KPIs, and high-volume or multi-site operations.
Strong communication, coaching, and change management skills.
Proficiency in Microsoft Excel; experience with ServiceTitan or similar FSM/dispatch platforms preferred.
Bachelor’s degree in Business or a related field preferred.
Strong sales and customer service orientation.
HVAC experience is a strong plus and highly valued for this role.

You’ll Be a Great Fit If You…
Inspire teams and elevate standards in safety, quality, and customer service.
Use data and KPIs to drive decisions and continuous improvement.
Thrive in a fast-paced, growth-oriented environment and lead with urgency and integrity.

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, MVR review, and drug screening. These are conducted in compliance with applicable laws and regulations.

Disclaimer

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE