Patient Care Representative

Job Description

Job Description

Description:

Patient Care Representative

Lima, OH

Patient Care Representative – ARM Team

Hybrid

Join a Best Places to Work Winner — 18 Years Running!

Do you have experience a passion for helping others? Looking for full-time work with a company known for its award-winning culture?

KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our ARM team.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence.

Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

Position Overview

As an ARM Patient Care Representative , you’ll serve as the trusted voice of our healthcare clients—guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.

What You’ll Do

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.

• Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.

• Navigate multiple systems: Work across various medical and internal systems to locate information and support patients with complex inquiries.

• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.

• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

What We Offer:

• Paid training

• Health, Dental and Vision Insurance after 30 days

• PTO accrual that begins upon hire and can be used after 30 days

• Supportive leadership and growth opportunities

• A fun hybrid work environment

• A company culture you’ll be proud to be part of

• Strong written and verbal communication skills along with excellent active listening
• Positive, professional attitude with a drive to succeed
• Ability to multitask and adapt in a high-volume call center
• Work efficiently across multiple systems
• Proficiency with Microsoft Office (Outlook, Teams)
• Ability to understand and follow written, oral, and visual instructions
• Reliable, punctual, and team-oriented
• Be available Monday-Friday between 8am-6pm
• Ability to pass ACA certification tests when eligible
• No experience required—we train you