Patient Health Coordinator ( LPN)

HarmonyCares Patient Health Coordinator

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our mission is to bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our values are the way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us:

• Health, dental, vision, disability & life insurance, and much more
• 401K retirement plan (with company match)
• Tuition, professional license and certification reimbursement
• Paid time off, holidays and volunteer time
• Paid orientation and training
• Day time hours (no holidays/weekends)
• Manageable rosters and visits per day compared to a traditional practice environment
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years

Responsibilities

The Patient Health Coordinator (PHC) plays a vital role in supporting medical group patients by assisting with care coordination and actively monitoring the progress. This role requires a highly analytical and detail-oriented, problem solver that will collaborate with the team to implement a patient-centered care plan and guide patients and their families throughout their healthcare journey. As a key member of the integrated care team, the PHC contributes to essential care coordination efforts, including but not limited to managing transitions of care, facilitating access to community services and resources, and addressing quality care gaps as necessary.

Qualifications

Required knowledge, skills, and experience:

• High school diploma/GED
• 2+ years of care coordination or healthcare experience
• Familiarity with Medicare, Medicare Advantage and Medicaid insurances and programs
• Must be well-organized, detail-oriented, and can multi-task in a demanding and constantly changing environment
• Strong interpersonal communication skills and the ability to communicate easily with others, including demonstrating active listening skills.
• Demonstrate flexibility in addressing changing community needs and program environment
• Ability to think critically and make sound judgments
• Strong time management skills
• Strong commitment to patient advocacy
• Self-directed with excellent problem-solving skills
• Knowledge of basic medical terminology
• Ability to work independently and as part of a team
• Proficiency with EMR software/application, call center technology, and Microsoft Office Suite
• Experience in a community work or healthcare environment
• Knowledge of basic principles, practices and techniques in primary healthcare

Preferred knowledge, skills and experience:

• Active LPN/LVN license in the state where patients are located, foreign nursing grad, foreign medical grad, or community health worker certification
• Experience in Athena (EHR)
• 2+ year of experience delivering exceptional customer service
• 2+ years of experience in a position that involved critical thinking

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.