Service Advisor - AutoNation Toyota Buena Park

Position Overview As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars daily and building customer loyalty that spans generations. Working in state‑of‑the‑art service departments, you act as the go‑between for Service Technicians and customers, explaining recommendations, suggesting upsell opportunities, and ensuring a safe driving experience. Responsibilities Set, confirm, and prepare appointments to deliver a great service experience. Meet or exceed targeted sales goals and customer satisfaction index. Greet customers in a friendly manner when they arrive. Determine vehicle needs through customer information, vehicle walk‑around, inspections, and test drives. Use a consultative selling process to assist customers in planning required maintenance. Produce repair orders with cost and time estimates, providing transparency. Communicate with technicians and parts associates to ensure timely completion. Follow up with customers on vehicle status and satisfaction. Gain superior product knowledge to effectively help customers. Provide an exceptional customer experience that drives loyalty. Requirements High school diploma or equivalent. Proven ability to provide an exceptional customer experience. Ability to set and achieve targeted goals. Prior sales experience preferred but not required. Demonstrated communication, consultative, interpersonal, and organizational skills. Willingness to follow up with customers. Experience and desire to work with technology. Valid in‑state driver’s license and a safe driving record. Pay & Benefits Pay range: $50k – $120k annually. Competitive compensation, 401(k) matching, health, dental, vision, maternity benefits, employee discount programs for vehicles, services, parts, collision, accessories, and AutoGear. Access to deals and discounts through YouDecide, a website with offers from top providers and retailers. EEO Statement AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. #J-18808-Ljbffr Fit Kit, Inc.