Software Quality Analyst (Coordinator of Confidence)

Do you have an uncanny ability to spot the thing everyone else missed? Do you naturally think through edge cases, customer workflows, hidden assumptions, and “what happens if…” scenarios? Do you like helping teams ship with confidence instead of crossing their fingers and hoping for the best? Do you already use AI‑enabled tools every day to move faster, think sharper, summarize complexity, improve documentation, generate better test ideas, and make repetitive work more efficient? Not because AI is trendy, but because it helps you do better quality work? If so, keep reading. RTA is looking for a Software Quality Analyst . This role helps ensure our software is reliable, usable, and ready for the fleet teams who depend on it every day. You will work closely with Product, Engineering, Support, Implementation, and Customer Success to understand requirements, identify risks, validate customer workflows, document defects clearly, and help the team make better release decisions. This role is not limited to “manual testing,” and it is not narrowly defined as a “test automation engineer” role either. We are looking for someone who ensures quality, no matter the means. Sometimes that means exploratory testing. Sometimes it means structured regression testing. Sometimes it means data validation, requirements analysis, automation, AI‑enabled test planning, better documentation, or simply asking the question nobody else thought to ask. You are not just checking boxes. You are helping the team know whether we are truly ready to ship. We do not do silos. Quality is a team responsibility, but this role is one of the people most responsible for helping us see risk clearly before our customers feel it. You will be right in the middle of product conversations, engineering discussions, release planning, defect triage, and customer workflow validation. A note up front: we care more about aptitude than checked boxes. If you do not hit every single item below but you have the wiring to learn fast, think critically, communicate clearly, and use AI‑enabled tools as part of your everyday work, apply anyway. The learning curve here is real, but so is the opportunity to make an impact. What We’re Looking For In general, someone who: Feels at home being a member of a healthy team. This means they are not afraid to mix it up, be held accountable by the team, and hold others accountable as well. Passionately cares about our clients and helping them be more successful. Our clients are fleet managers, parts clerks, automotive technicians, and operations leaders who maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day. Thinks of themselves less, while not thinking less of themselves. They are other‑centric, compassionate, and self‑assured. Is willing to lift boxes, clean floors, and hold doors if that is what it takes to get something done, because no job is beneath them. Takes ownership and initiative. They do not wait to be told what to do. They own their role and how to make it better. Loves to read, learn, grow, and stretch themselves. Is AI tooling‑first. They use modern AI‑enabled tools as part of their normal workflow and have strong opinions about where those tools help, where they fall short, and how to use them responsibly. We will ask. Specifically for this job, someone who: Has a knack for finding product risk before customers do — whether through exploratory testing, structured test cases, regression testing, data validation, automation, AI‑enabled analysis, or simply asking better questions than everyone else. Understands that quality is not just about finding bugs. It is about helping the team make better product, engineering, and release decisions. Tests real customer workflows, not just isolated screens or happy paths. Can understand requirements, identify gaps or ambiguity, and push for clarity before development is too far down the road. Collaborates closely with Product Managers, Engineers, Support, Implementation, and other stakeholders to understand what we are building and where the risks are. Documents defects clearly, with steps to reproduce, expected behavior, actual behavior, supporting evidence, impact, and severity. Uses AI‑enabled tools to accelerate test planning, generate edge cases, summarize requirements, review acceptance criteria, analyze tickets, improve documentation, and make quality work more repeatable. Is comfortable with test management, issue tracking, and documentation tools such as Jira, Confluence, and similar systems. Has experience with, or interest in, automation tools such as Katalon, Playwright, or similar frameworks. Knows when automation is helpful, when exploratory testing is better, and when the best quality improvement is actually clearer requirements or better communication. Adjusts on the fly to changing priorities, newly discovered bugs, shifting release timelines, or late‑breaking product decisions with tact and poise. Communicates issues effectively with concise, solutions‑oriented feedback. Stays resourceful under pressure, keeps a level head, and handles confidential product information with discretion. Meets deadlines in a fast‑paced environment while maintaining a high level of care for customers, teammates, and product quality. Key Results Areas Product risks are identified early, clearly communicated, and addressed before they impact customers. Requirements and acceptance criteria improve because quality thinking is brought into the process early. Customer workflows are validated thoughtfully, not just clicked through mechanically. Defects are documented clearly enough that Product and Engineering can understand, prioritize, reproduce, and resolve them. Releases ship with greater confidence because testing is risk‑based, organized, and aligned with customer impact. Regression coverage improves over time through better test cases, better documentation, smarter automation, and stronger quality processes. AI‑enabled tools are used consistently to improve test planning, documentation, analysis, and team productivity. Product, Engineering, Support, and Customer Success have a trusted quality partner who brings clarity, urgency, and thoughtful feedback. Responsibilities Plan and Execute Quality Strategies You will help determine what needs to be tested, how deeply it needs to be tested, and what risks matter most. That may include exploratory testing, structured test cases, regression testing, release validation, data validation, automation‑assisted testing, or workflow‑based scenario testing. Validate Real Customer Workflows You will think through how fleet maintenance users actually work: creating and managing work orders, maintaining assets, managing parts, processing inspections, reviewing reports, updating records, and depending on the system to be accurate. Collaborate Across Teams You will work closely with Product, Engineering, Support, Implementation, and Customer Success to clarify requirements, identify risk areas, validate expected behavior, and provide timely feedback. Document Defects and Findings Clearly You will log defects with clear reproduction steps, expected versus actual results, screenshots or recordings when useful, customer impact, severity, and supporting context. Improve Requirements and Acceptance Criteria You will help spot ambiguity, missing edge cases, workflow gaps, and assumptions before they become production issues. Contribute to Automation and Repeatability You do not need to be a pure automation engineer, but you should be comfortable with the idea that repeatable quality work should become more efficient over time. You may work with tools such as Katalon, Playwright, or similar systems to support automated or semi‑automated validation where it makes sense. Use AI‑Enabled Tools Thoughtfully You will use AI‑enabled tools to move faster and think better: generating test ideas, summarizing requirements, identifying edge cases, drafting test scenarios, reviewing bug histories, improving documentation, and creating repeatable workflows. Champion the Customer Experience You will keep the end user in mind in every test scenario, anticipating issues that could slow down, confuse, or disrupt the people who rely on our software to do essential work. Contribute to Continuous Improvement You will proactively suggest improvements to how we write requirements, test features, document workflows, validate releases, use automation, and apply AI‑enabled tools to quality work. Qualifications 5+ years of experience in software quality, QA, product testing, application testing, release validation, or a similar role. Experience testing SaaS, web applications, business software, workflow‑heavy systems, or other customer‑facing software. Experience with exploratory testing, regression testing, structured test cases, requirements validation, and defect documentation. Experience working with Product Managers, Software Engineers, Support, and other cross‑functional teams. Strong written communication. Clear, structured, no fluff. If your cover letter reads like generic AI output, we will notice. Experience with issue tracking, documentation, or test management tools such as Jira, Confluence, or similar systems. Ability to understand customer workflows and translate them into thoughtful test scenarios. Ability to prioritize testing based on risk, customer impact, release scope, and business importance. Familiarity with AI‑enabled tools used for research, writing, summarization, analysis, workflow improvement, or productivity. Proficiency with Microsoft 365 products such as Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Bachelor’s degree not required, but helpful, especially in a business, technical, product, or analytical field. Bonus points and nice to haves Experience with Katalon, Playwright, or other test automation tools. Experience writing, maintaining, or reviewing automated tests. Experience with API testing using tools such as Postman, Swagger, or similar. Experience testing reports, dashboards, imports, exports, integrations, scheduled jobs, or background processes. Experience using SQL or database queries to validate application behavior or investigate data issues. Experience testing ERP, fleet, maintenance, transportation, logistics, CMMS, accounting, dispatch, or other workflow‑heavy business software. Experience working closely with Support teams to understand recurring customer issues and translate them into test coverage. Experience improving QA processes, release validation, regression suites, test documentation, or defect triage workflows. You have used AI‑enabled tools to materially improve how you test, document, analyze, or communicate. Triple Yahtzee if you are the person your current team already counts on to find the weird edge case before a customer does. The Bottom Line You have made it this far, so congratulations. We are really looking for ideal team players with an almost frightening intensity around customer service, product quality, and serving others. The right person for this role does not simply execute test cases. They help the team understand risk. They improve requirements. They validate real customer workflows. They communicate clearly. They make releases safer. They help Product and Engineering see what might otherwise be missed. And they are AI tooling‑first. Not AI curious. Not “I tried a chatbot once.” We want someone who is already using AI‑enabled tools to work smarter, move faster, organize complexity, improve documentation, and raise the quality of their output. If that sounds like you, we should talk. Compensation & Work Location Total compensation for the role is between $80k and $100k DOE . This is a full‑time, hybrid role based at RTA HQ in Glendale, Arizona. This position is classified as exempt and is not eligible for overtime pay. Why Top Talent Chooses RTA 401(k) with 6% Safe Harbor match, 100% vested day one. Flexible PTO model designed to support work‑life balance and manager‑approved time off. Cigna PPO and HSA medical plan options with company contributions. Garner Health HRA program reimbursement opportunity. Wellness rewards. Virtual care and mental health support resources. Company‑sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options. Additional employee perks, wellness initiatives, and discount programs. The Part We’re Most Proud Of 99% of employees say RTA is a Great Place to Work®. RTA has been Certified as a Great Place to Work® 3 years running. 30% ARR growth — two years straight. We are an AI‑forward company building for the future. Big growth. Real benefits. Strong culture. A team that delivers. About Us RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family‑oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. Physical & Travel Requirements Ability to sit or stand for extended periods. Ability to work at a computer for prolonged periods. Ability to travel up to 10%, with minimal travel based on business needs. Reasonable Accommodation RTA is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process or perform the essential functions of this role, please notify us at View email address on click.appcast.io. Employment Notices Employment with RTA is at‑will. This means either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Employment with RTA may be contingent upon successful completion of a background check and other pre‑employment screenings, consistent with applicable law. We cannot accept student visas or provide sponsorship at this time. Equal Employment Opportunity RTA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. #J-18808-Ljbffr