Customer Service Coordinator

Customer Service Coordinator - Food Manufacturer

Location: Hanover, PA (Hybrid)
Schedule: Monday-Friday, 9:00 AM-5:00 PM
Hybrid Days: Monday & Friday remote
Additional Coverage: Occasional Saturdays for vacation/highvolume/project support
Overtime: Allowed
Pay: $19/hr

About the Role

As a Customer Service Coordinator supporting a leading food manufacturer, you will play a critical role in delivering exceptional service to Independent Distributor Partners (IDPs), sales teams, and DSD operations. This position requires strong attention to detail, urgency, and professionalism while working in a fastpaced environment. You'll take ownership of your work, communicate clearly, and uphold a high standard of service in every interaction.

Key Responsibilities

• Customer Support - Respond promptly to phone and email inquiries from IDPs, sales managers, and DSD operations; maintain accurate inquiry tracking.
• Order & System Processing - Process DSD plant/IDP setup changes, initiate plant closes, and support special order entry.
• Daily Auditing - Audit transactions using integrity reports; correct IDOC errors, interface issues, and open orders.
• Shared Inbox Management - Review and address shared email boxes and ServiceNow items daily.
• System Testing & Implementation - Assist with testing, supporting, and implementing new systems or process changes.
• Documentation - Document required work processes and maintain accurate records.
• Distributor Support - Support IDPs with order management, settlements, plant closes, call documentation, and issue escalation.
• CrossFunctional Collaboration - Build strong relationships with sales, operations, plant teams, and distributors.
• Operational Support - Assist with product planning, cycle count changes, warehouse error reports, and drafting IDP communications.
• Other duties as assigned.

Who You'll Work With

• Independent Distributor Partners (IDPs)
• Sales managers & DSD operations teams
• Crossfunctional sales and operations groups
• Plant teams supporting SAP processes

What You Bring (MustHave Qualifications)

• Associate Degree or minimum 2 years of related experience
• Strong attention to detail, organization, and ability to multitask
• Ability to work with urgency, accuracy, and focus in a fastpaced environment
• Proficiency with Microsoft Office, workflow systems, and database tools (SAP preferred)
• Excellent communication skills and customerservice mindset
• Professionalism, ownership, and commitment to continuous learning
• Ability to sit for extended periods, use phone/computer, and occasionally lift up to 25 lbs

NicetoHave Skills

• Experience supporting DSD operations or independent distributors
• Familiarity with IDOC troubleshooting, integrity reporting, or order management systems
• Experience drafting communications or supporting system implementations
• Crossfunctional support experience in CPG or distribution
• Ability to speak/understand Spanish

Pay, Schedule & Work Environment

• Schedule: Monday-Friday, 9 AM-5 PM
• Hybrid: Remote on Monday & Friday
• Occasional Saturdays: For vacation coverage, highvolume periods, or project needs
• Overtime: Allowed
• Worksite: Hanover, PA food manufacturing facility

Why Work With Manpower?

• Weekly pay
• Dedicated recruiter support
• Career development resources
• Access to Manpower benefits and training programs

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.