CRM Sales Analyst

IT Solution Architect

The individual will be involved in delivering, operating and supporting the CRM projects and services. The IT Solution Architect is responsible for working closely with commercial teams and CRM development teams to deliver scalable and sustainable solutions. The individual will be a key contributor to the execution and vision of the IT Commercial strategy and roadmap for CRM. The position requires strong CRM design, implementation, and support experience in large multi-national instances of Salesforce.com.

Responsibilities:

• Work with commercial teams to capture business requirements, prioritize a development back-log and plan a delivery schedule for the business
• Design CRM solutions in areas such as Account Planning, Customers Segmentation, Territory Management, Pipeline Management, Opportunities Management, Customer Master Data, Marketing Automation and Service Cloud.
• Oversee solution architecture and design for CRM implementation, working in conjunction with technical architects to follow defined SDLC.
• Evaluates and leverage CRM emerging technologies to support the company growth and strategy.
• Be a thought leader and drive innovation and adoption of CRM by providing valuable strategies and solutions.

Experience and Skills:

• 5 - 10 years' experience in leading Salesforce design, build & deployment activities.
• Ability to understand and solve business and technology challenges related to the implementation of CRM technologies.
• Experience designing and delivering platform-based applications.
• Experience in managing and deploying SaaS platforms.
• Experience leading agile delivery processes to guide development teams to deliver the desired business user stories.
• Global lead responsible in governing cross-functional/cross-regions solutions and ability to manage processes end-to-end.
• Excellent communication skills, exceptional written, verbal and presentation skills to a diverse set of audiences.
• Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization.
• Experience in life sciences and/or medical device company preferred.

Location:

TBD - work hours must overlap with US Time Zones

Education:

Bachelor's Degree Level or above in IT

Licenses/Certifications:

• Salesforce.com Certified Sales/Service Consultant, Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer
• Training/certification in ITIL, Agile, Project Management preferred

Physical Demands:

Office (PC/Phone/Video Conf.) and meeting based work with occasional International travel

Travel Requirements:

10%

Key Skills and Responsibilities:

• Requirements definition and management
• Data modelling and design
• Service acceptance
• Solution architecture
• Specialist advice
• Systems design