Field Service Technician

Maximize your potential. Minimize your footprint. Nortek Data Center Cooling is a Madison Industries company that focuses on indoor air quality solutions and energy‑efficient HVAC systems for data centers. We provide innovative solutions that support high‑performance data‑center environments. Position Summary As a Service Technician – Data Center Service, you will work on warranty‑related service issues for our data‑center cooling product line. You will provide service, guidance, and technical expertise to end users and outside sales representatives. Position Key Attributes Live safely and hold yourself and teammates accountable by supporting our Safety core value. Act with integrity, transparency and respect for others. Take accountability to create and execute solutions that deliver desired results and “own it” in a performance‑driven culture. Work collaboratively as one team in a teamwork culture. Embrace and ignite change as a catalyst for improvement. Be a “builder” comfortable in a continuous‑improvement culture. Thrive in a “legacy‑now” culture that does the right thing for the company today and for future employees. Position can be based at any US location. Position Responsibilities Commission, repair, and service mechanical and electrical equipment associated with new data‑center cooling projects. Review work orders, blueprints, schematic diagrams, and related materials to determine tasks, tools, equipment, and parts needed for installation or repair. Manage challenging jobs to mitigate customer impact and minimize financial burden, coordinating with building owners, contractors, engineers, and local servicing contractors. Consult with engineering and manufacturing personnel to resolve unusual system operation and maintenance problems. Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor. Advise management regarding customer satisfaction, product performance, and product‑improvement suggestions. Position Qualifications High school diploma or equivalent. 3–5 years of experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred. Ability to travel ~85 % of the time to various job sites for commissioning and warranty work. Superior analytical skills and attention to detail. Ability to read and interpret blueprints, plans, and manuals. Ability to stay on a project through root‑cause analysis. Excellent customer‑service skills with a desire to exceed expectations. Ability to work independently in a timely manner, ensuring work is completed correctly with outside technicians and following up on parts delivery. Preferred Trade/technical school or certification a plus. Product experience with industrial HVAC equipment or similar electromechanical products preferred. Strong experience in Microsoft Excel and Word. Intermediate experience with commercial projects. Building automation experience a plus. Other Benefits Making NexGen Products – Cooling the world’s ever‑expanding data centers. Air‑conditioned work environment. Benefits start day one. 401(k) match. First year, 4 weeks’ vacation (accrued). Compensation & Benefits Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) plan with company contributions. Nortek Data Center Cooling is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. #J-18808-Ljbffr