Part-Time Night Auditor

Overview The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. As a part-time member of the Hotel Night Auditor team, you will combine your front-office experience to support overnight hotel accounting operations, including processing daily financial reports, handling guest check-ins and check-outs, balancing transactions, and ensuring a smooth overnight experience. Responsibilities Provide exceptional customer service by engaging guests and following Marriott brand guest service standards. Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction. Maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options. Control and secure cash and cash equivalents for the property according to cash handling policy and procedures. Prepare, maintain, and distribute statistical, financial, accounting, and auditing spreadsheets and reports. Audit and reconcile hotel financials, including room charges, transactions, and revenue postings, strictly adhering to established procedures. Ensure all charges, including food, outlet passes, and liquor sales, are posted to guest accounts; compute bills, collect payments, and make change for requests. Answer incoming and guest room calls using professional telephone etiquette. Perform daily checklist and closing duties as required. Maintain high standards for uniform and personal appearance. Scheduling Requires ability to work 11:00PM – 7:30AM with no scheduling restrictions, including weekdays, weekends, and holidays. Schedules may change weekly to meet business demands. Qualifications Experience working at a hotel or resort in a guest services and/or night auditor role is required; preferably at a full-service property. Strong communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written, with empathy, patience, tact and professionalism. Knowledge of accounting principles and ability to compute complex mathematical data; strong mathematical and calculator skills are a must. Experience with complex property management software systems, with ability to perform tasks in multiple computer systems simultaneously. Knowledgeable in basic MS Office programs Word, Excel and Outlook. Ability to easily adapt to unexpected changes and prioritize tasks successfully in high-pressure situations with professionalism. Positions must be able to raise, lower, and extend arms fully to perform essential job functions. Hearing and visual ability to observe and detect signs of emergency situations. Compensation & EEO Statement Pyramid Global Hospitality is an equal-opportunity employer. Compensation packages are based on a wide array of factors unique to each candidate, including skill set, years of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr BENCHMARK