CUSTOMER SERVICE AIDE (DHS)

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Class Definition

GENERAL STATEMENT OF DUTIES: Within the Department of Human Services, to perform a variety of clerical duties, including but not limited to: producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies, and greet and register customers into the eligibility system; and to do related work as required.

Illustrative Examples of Work Performed

• Within the Department of Human Services, to perform a variety of clerical duties, including but not limited to: producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies, and greet and register customers into the eligibility system.
• To perform receptionist duties such as greeting and directing customers, provide information of a routine nature and direct customers to proper staff for requested information.
• To direct and assist the public in the preparation of forms, records and the self-service portal located in DHS field offices.
• To be part of the scanning team in a field office and the central scanning room.
• To prepare, verify, sort, batch and scan all documents for new and existing customers.
• To index and file scanned documents to new and existing cases for all programs.
• To organize, maintain, and/or purge files, documents, applications and forms.
• To receive, retrieve, sort, date stamp inter-departmental mail, U.S. postal mail, papers, applications, forms and any other documents and distribute mail and documents to appropriate destination.
• To enter, direct and process incoming information pertaining to all departmental programs.
• To scan in an organized fashion all applicable information in case records.
• To answer phones, take messages and transfer calls to offices or appropriate personnel.
• To operate office equipment such as scanning machines, copiers, calculators, and other office machines, as required, in the performance of clerical duties under conditions not requiring skilled operation of such equipment.
• To prepare requisitions, vouchers, claims and other records, forms or reports of a clerical nature related to fiscal activities which includes but is not limited to: time, leave, travel, appointment, payroll, personnel and other related records, forms and reports; indexing and filing records, forms, reports; proofreading of typewritten material; assembling, compiling, verifying and analyzing routine statistical data, including the preparation of tables and charts prescribed by a superior; coding of data to be used for mechanical tabulations; preparing, verifying, processing and maintaining other varied office records and reports.
• To do related work as required.

Required Qualifications for Appointment

Education: Such as may have been gained through: graduation from a senior high school; and Experience: Such as may have been gained through: employment in a position involving the performance of simple routine repetitive clerical work.

Supplemental Information

The preferred candidate will have excellent computer skills as employees typically spend approximately 90% of every day working on a computer. Working knowledge of Microsoft Word and Excel is preferred, as well as documentation preparation for scanning, bulk mail opening, processing and reporting. Currently this position is not public facing. The primary focus for this position is on processing mail, digitizing, and indexing documents received. (Download PDF reader) (Download PDF reader)