Senior Technical Account Manager

Owning the technical relationship for strategic customers in Operational Technology (OT) environments, the full-time Senior Technical Account Manager will ensure the successful deployment and operation of cybersecurity platforms while working remotely. Key responsibilities Serve as the senior technical owner for a portfolio of large enterprise and critical infrastructure customers, leading complex deployments and escalations Design and validate secure deployments aligned to industry standards, guiding customers through the integration of various industrial systems Act as the final technical escalation point for complex issues, conducting troubleshooting and root-cause analysis across network and security layers Required qualifications 7+ years in technical customer-facing or engineering roles, with significant experience in OT/ICS environments Hands-on experience configuring and securing PLCs, HMIs, and SCADA/DCS systems in live production settings Deep knowledge of deploying security controls in OT and IT environments, including familiarity with ISA/IEC 62443 and NIST SP 800-82 Strong networking skills, including TCP/IP, routing, switching, and packet-level troubleshooting Proven track record as the lead technical owner for large enterprise or critical infrastructure accounts