Front Desk Manager - Office of International Education (OIE), Enrollment Management

The Office of International Education (OIE) is committed to supporting, promoting, and celebrating individuals in an intercultural environment. We advocate for and facilitate international and cross-cultural experiences, perspectives, and initiatives. OIE promotes and facilitates study abroad and acts as a liaison to the university for international students, researchers, and professors.

The Office of International Education is seeking an efficient and highly-detail oriented Front Desk Manager to support key aspects of dynamic and evolving office operations including reception desk operations. We are seeking candidates with strong organizational, interpersonal, and communication skills and has the ability to assume responsibility and work collaboratively.

You will be responsible for ensuring the smooth operation of a busy reception area, creating a pleasant, welcoming, visitor experience, interfacing with and providing basic immigration information to international students and scholars and initial instructions to study abroad students, and for providing general administrative support to staff in the Office of International Education (OIE). We are seeking qualified candidates who can contribute, through their experiences to the diversity and excellence of the academic community and our engagement with a multicultural student body.

Core responsibilities include:

• Ensure front desk coverage during office hours; receive and welcome walk-in and phone customers; ensure orderliness of front desk area, including stocking handouts/forms; assist with appointment scheduling troubleshooting; answer basic immigration questions in-person, over phone and over email as well as answering questions on non-immigration, study abroad and procedural matters.

• Receive immigration document requests and conduct database checks and distribute both paper and electronic requests/cases to appropriate staff, prepare and/or sign federally required letters.

• Serve as a Designated School Official and issue or sign visa documents.

• Assist Advisors or Document Managers with administrative projects, such as immigration reporting, as needed.

• Receive all incoming mail including immigration documents from Homeland Security & outreach to student/scholar for secure distribution and assist with outbound mailing of immigration documents.

• Assist with OIE communications, including OIE email maintenance and response.

• Ensure proper operation of office equipment is ordered and maintained.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Organization and Planning Skills

• Proficiency with Microsoft Office products is expected.

• Problem-Solving and Reasoning Skills

• Interpersonal Skills

• Excellent communication (verbal and written) skills.

• Ability to simultaneously handle multiple tasks, with a high level of complexity.

• Ability to prioritize tasks, exercise judgment and maintain confidentiality are critical.

• Ability to work well under pressure.

Qualifications

• High School or GED; Associates or bachelor’s degree is highly preferred.

• A minimum of 5-8 years of administrative support experience and experience with various computer applications, including database experience.

• Experience working in a Higher Education setting is preferred.

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements

• Successful background check

• US citizenship or permanent residence required

Additional Information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

Application Instructions:

To apply please submit a cover letter and resume along with your application

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible ( employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance ( as well as a generous retirement savings program ( with employer contributions. Unlock your potential with tuition benefits ( , take well-deserved breaks with ample paid time off ( and observed holidays ( , and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team ( to help navigate childcare needs, fitness center access ( , and much more!

For a comprehensive overview of the benefits available, explore our Benefits page ( .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Administrative Support and Coordination

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information:

• Please visit “Why Carnegie Mellon ( ” to learn more about becoming part of an institution inspiring innovations that change the world.

• Click here ( to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

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If your heart is in your work, come work with us. Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters.

We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni.

The future is awaiting your expertise and intellect. Come join the architects of what’s next. Apply now.

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