Medical Receptionist

Job Description

Job Description

About Company:

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.

About the Role:

We are in need of a bilingual Spanish Medical Receptionist serves as the vital first point of contact for patients and visitors within a healthcare facility, ensuring a welcoming and efficient experience. This role is responsible for managing patient appointments, handling inquiries, and maintaining accurate records to support smooth clinical operations. The Medical Receptionist coordinates communication between patients, medical staff, and administrative teams to facilitate timely and effective healthcare delivery. By managing front desk activities and administrative tasks, this position contributes significantly to patient satisfaction and the overall efficiency of the medical practice. The role requires a compassionate, organized, and detail-oriented individual who can handle sensitive information with confidentiality and professionalism.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with discretion.

Preferred Qualifications:

• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience with medical billing and coding procedures.
• Familiarity with insurance verification and authorization processes.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the community.
• Knowledge of healthcare regulations and compliance standards.

Responsibilities:

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls and respond to patient inquiries regarding services, appointments, and billing.
• Maintain and update patient records, ensuring compliance with privacy regulations such as HIPAA.
• Coordinate with medical staff to communicate patient needs and facilitate smooth patient flow.
• Process patient payments and handle billing inquiries in accordance with office policies.
• Manage administrative tasks including filing, faxing, and preparing patient charts for appointments.
• Ensure the reception area is organized, clean, and stocked with necessary forms and materials.

Skills:

The Medical Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring minimal wait times and accurate documentation. Effective communication skills are essential for interacting with patients, medical staff, and insurance providers, facilitating clear and compassionate exchanges. Proficiency with EHR software and office technology enables the receptionist to input data accurately, retrieve patient information quickly, and support billing processes. Problem-solving skills help address scheduling conflicts, patient concerns, and administrative challenges promptly. Additionally, attention to detail and confidentiality are critical to maintaining compliance with healthcare regulations and protecting patient privacy.