End User Computing Engineer

Job TitleJob Overview: Requirement/Must Have:Deep expertise in SCCM/MECM – software update point, ADRs, deployment rings, client health.Hands-on experience with Microsoft Intune / Autopilot / Windows Update for Business.Advanced PowerShell scripting for automation (compliance remediation, report extraction, deployment triggers).Experience with vulnerability management tools: Qualys, Tenable Nessus, or Rapid7 InsightVM.Knowledge of Windows OS lifecycle, patch Tuesday cycle, CBS, WUA, and WinSxS.Understanding of BitLocker, Windows Defender, and endpoint security baselines (CIS / STIG).Experience integrating patch workflows with ServiceNow ITSM and CMDB.Working knowledge of Azure AD, Entra ID, and Conditional Access policies.Strong analytical and troubleshooting skills for complex patch failures.Excellent documentation skills – able to produce clear SOPs, RCAs, and change records.Strong verbal and written communication skills.Proactive mindset – identifies process gaps and proposes improvements.Ability to manage concurrent workstreams under deadline pressure.Responsibilities:Own the patch management lifecycle: assessment, testing, approval, deployment, validation, and reporting for all EUC endpoints.Design and maintain software update groups, collections, and deployment rules in SCCM/MECM and Microsoft Intune.Develop and maintain PowerShell / WMI scripts to automate patch compliance checks, remediation, and reporting.Act as L2 escalation for patch deployment failures, application compatibility issues, and non-compliant device investigations.Conduct patch testing in pilot/UAT rings before production rollout; document test results and obtain change approval.Integrate Qualys / Tenable vulnerability scan data to drive patch prioritisation based on CVSS scores.Define and enforce patching SLAs for Critical, High, Medium, and Low severity patches per security policy.Maintain and improve the patch management runbook, SOPs, and exception handling process.Collaborate with security operations (SOC) to address zero-day threats and emergency patch deployments.Produce monthly patch compliance reports and trend analysis for management review.Mentor and guide L1 analysts; review their tickets and provide technical feedback.Nice to Have:Familiarity with macOS patch management (Jamf Pro / Munki) is an advantage.Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).Microsoft Certified: Azure Administrator Associate (AZ-104).CompTIA Security+ or CySA+.ITIL 4 Managing Professional (or Foundation).Qualys Certified Specialist – Vulnerability Management.Skills:Windows.SCCM.PowerShell.MECM.Microsoft Intune.Qualys.Tenable.WMI.ServiceNow.Azure AD.Entra ID.Qualification And Education:07+ years of experience in IT infrastructure or patch management.